Patient Companion - London, United Kingdom - Richmond Pharmacology

Richmond Pharmacology

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Richmond Pharmacology is a clinical trials company engaged in research of novel medicines covering a wide range of therapeutic areas.

Title:
Patient Companion

Pay Rate:
£13.00 per hour

Contract:
Bank Contract

The main focus of this role is for the Patient Companion to make an incredible difference in the patient volunteers' lives, by supporting them though their trial with kindness and compassion.

The Patient Companion must be able to empathise with our patient volunteers and be compassionate to their needs.

The patient companion must have good communication skills and a good level of English to be able to communicate with our patients and staff within the company.

You must have good listening skills, be observant, respectful, caring, have a friendly nature with a willingness to learn and genuine enthusiasm to encourage others.

Role and Responsibilities

Responsible for helping patients attending their outpatient appointments.
Support patients to have timely access to services and providing support and communication throughout their experience which not only focuses on their scheduled appointment routines but also allows them to identify and discuss any aspects of their life that give meaning, hope, value and purpose, whilst recognising that each individual's experience of participating in the trials is a distinctive and deeply personal process.
As an integral and valued member of the multidisciplinary team, the post holder will provide support to individuals within the service, by role modelling and ensuring any issues of concern (including potential delays) are escalated and acted upon.
Attending to patient volunteers upon their arrival and welcoming them to their appointments.
Attending to patient volunteers participating in clinical trials within the wards and screening area.
When required, assisting patients with basic personal care, comfort needs and support them in moving or walking around.
Alerting the clinical team when patient volunteers may need additional help or assistance.
Maintaining confidentiality of patient information at all times.
Providing patients with refreshments and reading materials, whilst acting as an advocate and ensuring they are kept informed throughout their appointment.
Listening to our patient volunteers, troubleshooting issues as they arise and/or reporting any issues to the Head of Outpatient Services.
Providing patients with questionnaires and evaluation feedback forms to ensure we continue to strive towards improved experiences.

If you are interested in this role and would like to apply, please follow the link to our Bamboo HR system and register your interest.

You will be asked to supply a copy of your CV along with basic contact details.