Ecommerce Assistant - Seafield, United Kingdom - Historic Environment Scotland

Historic Environment Scotland
Historic Environment Scotland
Verified Company
Seafield, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Details:


Reference number:


Salary:

- £21,052 - £21,872
Job grade:


  • Other
  • Band A
    Contract type:
  • Fixed Term
    Length of employment:
  • 2 years
    Business area:
  • HES
  • Marketing & Engagement
    Type of role:
  • Other

Working pattern:


  • Fulltime
    Number of jobs available:
  • 1Contents
Location

About the job


Benefits:

Things you need to know

Location

  • Longmore House and Seafield Distribution WarehouseAbout the job

Job summary:


  • You will be responsible for providing excellent customer service for our online shop, Stòr, which has recently been replatformed on Shopify,assist in keeping the online shop database up to date, add new products as required, and help process customer orders from point of receipt to dispatch from the warehouse and any post sales follow up

Job description:

The retail team consists of 18, based across Longmore House HQ and Seafield warehouse.

The team oversees the retail function across 74 shops across the country and online, including sourcing and developing product, visual merchandising, ordering and forecasting stock, product promotion and support, ecommerce activity, sales support, and all analysis and reporting on all activity.

The Ecommerce Assistant position is a new multifaceted role within the online retail team and will include providing excellent customer service to our existing domestic and international audience, as well as having a hands-on approach at product level within the warehouse for dispatch and learning all aspects of the consumer journey.


  • Manage online shop inbox and phone lines, answering questions and delivering
excellent customer service, prioritising sales growth.- Product imagery and minor editing (training will be given).

  • Visual merchandising of products and categories online via the shopify platform.
  • Support product upload process and updates.
  • Liaison with drop ship suppliers.
  • Overseeing stock levels within the online shop branch.
  • Picking and preparing orders for dispatch.
  • Support marketing through coordination of physical promotional materials.
  • Support marketing through content gathering and creation.
  • Liaison with couriers and other key suppliers.
  • General support for Ecommerce and the wider retail team & warehouse.

Person specification:


  • Essential requirements:
  • Great written and verbal communication skills.
  • Highly organised with excellent attention to detail.
  • Working knowledge of excel.
  • Team player with desire to learn new skills.
  • Able to work flexibly to support the team where required.
  • Desirable requirements:
  • Basic photoshop experience.
- previous online or retail experience within a customer service environment or

merchandising background

Benefits:


  • In addition we offer a great benefits package to our employees which includes:
  • flexible working hours (where appropriate)
- special leave
- maternity/paternity leave
- adoption leave
- reimbursement for relevant professional subscriptions
- support for further education and personal development
- study leave for work related courses
- access to a learning resource centre

  • We offer you access to:
  • our Employee Assistance Programme
  • for confidential advice and
counselling- an occupational sick pay scheme
- discounts at some local authority leisure facilities
- access to a free Headspace membership
- interest free loans for bicycles and annual travel passes (see 'season ticket'

below)- reasonable adjustments when needed, as part of our Equalities policy

  • Staff discounts
  • You will receive:
  • free entry to all of our properties (with up to three guests)
- free entry to English Heritage, Manx and Cadw properties

  • 20% off purchases in our retail outlets
Things you need to know


Selection process details:

Feedback will only be provided if you attend an interview or assessment


Security:


  • People working with government assets must complete baseline personnel security standard (opens in new window) checks

Medical:


Nationality requirements:

This job is broadly open to the following groups:

  • UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements (opens in a new window)
Working for the Civil Service:

  • The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
  • We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
  • Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.**Contact point for a
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