Technical Support Officer - York, United Kingdom - City of York Council

City of York Council

Verified Company

York, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

City of York Council is looking for an enthusiastic individual to join our housing team, as we continue to fulfil our commitment to provide and support healthy and sustainable housing in York.

The role will involve
- acting as a first contact point of supervisory support to the Technical Support Officers, who administer the Licensing of Houses in Multiple Occupation Scheme
- monitoring the performance of the team
- carrying out appraisals for Officers in the team, along with interim reviews and regular 1-2-1's
- identifying team and individual training needs. Supervise and assist and manage absence conduct and individual performance
- ensuring that the HMO licensing service is delivered in line with legal requirements, service operational plans and targets
- ensuring that information is recorded on the accurately on the computer systems

For the role you will need
- a "can do" attitude to challenging problems and situations, and the ability to react at pace
- excellent customer, communication, and interpersonal skills
- good customer service skills good IT skills including use of databases

The Council is highly committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution.

We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development.

In addition, we also offer a growing range of discounts, rewards, and savings.

Hybrid working arrangements are available for this role.

Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process.

Your contractual location will be the designated council office for your team.

Closing date:
Sunday 22 January 2023, midnight

Interview date:
Week commencing 30 January 2023