Senior Patient Services Advisor - Peterborough, United Kingdom - Lakeside Healthcare

Lakeside Healthcare

Verified Company

Peterborough, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Lakeside

LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest 'true' partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.

Living and breathing our values at Lakeside Healthcare

Caring & Respect:

Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do.

We strive to ensure we connect and respond to all needs with compassion, care and respect to improve the lives and wellbeing of the communities we serve.

Teamwork & Quality:

In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.

Lakeside Healthcare at Yaxley
We are a well-established semi-rural practice with a growing list size of over 19,000. We usually achieve full QOF points and have been awarded the RCGP Quality Practice Award twice.

For many years we have been at the forefront embracing innovations in General Practice, to the benefit of both our patients and staff.

**Also about us:
- *

GMS practice.
SystmOne clinical system.
Clinical Buddy support system.
Low visiting rates.
CQC rating 'Good'.

You would be part of a friendly, enthusiastic and truly multidisciplinary team comprising of:

7 GP partners.
4 Salaried GPs.
5 Nurse Practitioners and 2 Emergency Care Practitioners.
Clinical Pharmacist.
An experienced Practice Nursing and HCA team.
Supportive Patient Services Reception Team of 10.
A dynamic and well integrated PCN team including Physician Associate, First Contact Practitioners, Health Coaches, Social Prescribers, Care Coordinators, Paramedic, Occupational Therapist, Nurse Associate and GP Assistant. Clinical Pharmacists and Pharmacy Technician.
Additional support from Lakeside Healthcare Central Team.

Job Introduction

Reporting to the Patient Services Manager, the Senior Patient Services Advisor plays a crucial role in overseeing the provision of a positive, professional and welcoming experience for those entering practice and being the first point of contact for patients, family members and professionals.

What you will do

Responsible for implementing a patient orientated approach to ensure each patient is efficiently and adequately signposted to the correct part of our or other services.
Supervising various administrative duties necessary to ensure the smooth running of the practice, ensuring all patients are booked in the appropriate clinics.
Overseeing the work of the Reception Team on a day to day basis ensuring the team are suitably trained and skilled in their roles.
Identifying training gaps within the team and putting in place action plans.
To conduct performance reviews and appraisals alongside the Patient Services Manager together with other HR processes e.g. managing sickness absences.
Ensuring the smooth running of the prescription process in the practice, while maintaining a good relationship with local community pharmacies.

Essential Criteria

GCSE Level (A-C) or equivalent qualifications.
Experience in customer facing environment.
Administrative experience.
Telephony Experience.
Good IT skills.
Competent use of Microscoft Office.
Calm under pressure.
Good interpersonal skills.
Ability to communicate effectively at all levels.
Natural problem solver.
Able to work at pace.
Ability to prioritise.
Accuracy and attention to detail.
Ability to be discrete and maintain absolute confidentiality.
Willingness to learn.
Natural team player.
Able to work effectively as part of a team and willing to ask for help when needed.
Common sense approach.

What we offer you (Benefits)

Generous holidays (additional long service entitlements).
NHS pension and long service recognition.
NHS Discounts (Blue Light Card).
Career opportunities.
Role specific training and ongoing development.
Great team environment.

Our interview process will aim to meet you in person however some interviews may be carried out virtually.

Please ensure you have your Right to Work documentation available at interview
We will require you to produce the original documentation prior to your start date.

Shortlisting

Website

Equality, Diversity & Inclusion

Equal Opportunities
Lakeside Healthcare is an equal opportunities employer. We are committed to ensuring that all our staff and job applicants are protected from unlawful discrimination. All employees and job applicants w