Sales and Operations Co-ordinator - Falkirk, United Kingdom - MCFT
Description
Sales & Operations Co-Ordinator - Falkirk - £24k - £28k + Commission
We have an exciting opportunity to join us in our Scotland office based near Falkirk as a Sales and Operations Co-Ordinator, covering the Scotland area.
We have recently opened our office in Scotland, and this is an exciting time to join us and make a positive impact and be part of a successful team.
The role is all about supporting and delivering excellent customer service and working closely with our Sales and Operations teams.
We are looking for like-minded people who are dynamic, focused and communicate effectively and get a real buzz out of doing the doing - first time every time.
You will fit in well at MCFT, if you're able to work in a fast-paced environment, have strong attention to detail and enjoy working with people who have the same emphasis on delivering quality service and a desire to be the best at what you do.
Responsibilities:
- Support sales including cold calling to set up appointments for the Business Development Manager.
- Assist in the generation of quotations and ensure our CRM (Customer Relations Management) database is updated and accurate.
- Scheduling service calls (PPM), break downs and remedial works liaison point with engineers and customers.
- Purchasing and procurement of materials to support engineers.
- Ensuring company policies and procedures are followed and delivered within KPI's and service level agreements.
You will need:
- Previous telephone customer service experience, preferably within the hospitality/service sector although full training will be given.
- To be able to confidently resolve issues and manage difficult and challenging situations.
- To be a selfstarter, who enjoys working as part of a team.
- A positive, can do and hands on approach and able to build relationships internal and external.
What we can offer you:
_Rewards:
_ Excellent benefits: 28 days holidays (plus bank holidays), Life Cover, Health Plan and Pension Plan and discretionary bonus
_Work:
_ Fulfil your career aspirations and get that work life balance
_Organisation:
_ We're at the leading edge of our field - achieving year on year growth and forecast to double in size in the next few years
_Opportunity:
_ On joining MCFT you will be part of a great team which truly invests and values people and can provide you with the challenge and environment to reach your potential
_People:
_Are at the corner of our business. We want our business to be the best and you to be the best
Salary:
£24,000.00-£28,000.00 per year
Benefits:
- Company pension
- Life insurance
- Onsite parking
- Private dental insurance
- Private medical insurance
Schedule:
- 8 hour shift
Supplemental pay types:
- Commission pay
- Yearly bonus
COVID-19 considerations:
Ability to commute/relocate:
- Falkirk, FK5 4RB: reliably commute or plan to relocate before starting work (required)
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