Patient Flow Coordinator - Preston, United Kingdom - Lancashire Teaching Hospitals NHS Foundation Trust

Lancashire Teaching Hospitals NHS Foundation Trust

Verified Company

Preston, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

We are looking for an enthusiastic individual to join our team as a Band 3 Patient Flow Coordinator in our Emergency Department.

If you are looking for a role with varied responsibilities, where no 2 days are the same, then this may be the role for you.

You must be a self-motivated individual with proven communication skills and the ability to work with initiative.

You will be calm under pressure as this is a very busy and at times demanding environment with a willingness to undertake and learn new tasks.

You must also have strong inter-personal skills and strong organisational skills will be essential as you will be dealing with doctors, other health care professionals, and acutely unwell patients.

Broad experience of Trust IT systems and experience in an Acute setting is also desirable.

This is ideally a full time role, with compressed hours over 3/4 night shifts but we can offer some flexibility in number of hours, but must meet the needs of the service.

You will support the Emergency Department to ensure accurate, timely data input and flow support, in line with the trust values, to prevent unnecessary delays and improve patient experience.

This is a patient facing role and you will spend the majority of your time liaising with patients, families and with members of your team.

The patient flow coordinator will escalate potential delays in a timely manner working closely with doctors, nurses and support staff.

In addition, you will help to prevent delays as much as possible by following up outstanding requests to the relevant individuals.

We have 9000 fantastic people working hard to deliver quality services to our patients.

Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done.

You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things.

Everything we do centres around patient care which means your role is pivotal and something really to be proud of.

Please read the job description listed below:

Ability to work as part of a team liaising with inter-disciplinary team members regarding flow support and timely and accurate data input.
Ensure completion and delivery of relevant documentation to assist with the discharge process/ flow support.
Communication with patients, relatives and other staff members concerning issues related to patients stay. Ability to deal with communication issues.
Liaise with other agencies/patient/relatives in order to provide effective communications to assist with timely discharge of patients.
Completion of relevant patient documentation in order for an effective discharge process/ onward flow out of ED.
Ensure that the social circumstances / discharge arrangements of each patient have been assessed and documented within 24 hours of patient being admitted to the ward environment.
Monitor the progress of referrals/assessments that are required to assist with the discharge process, either to the wards to or home. For example, scans, specialist reviews, test results etc.
Follow up any outstanding requests that are causing a delay.
Support ED team by facilitating the process of requesting TTO's / Transport/ Discharge Summary to assist with a timely discharge and avoidance of any delays.
Ensure that any grab packs and paper documents relating to the admission and discharge process are replenished for use by ED team.
Ensure that all relevant paperwork is completed by the appropriate persons to ensure an efficient and timely discharge.
Support chasing results for tests where this could delay achieving discharge.
May, on occasion be required to prepare bed spaces in order for the admission of patients to support the ED team
May on occasion be required to support transfer of patient to other ED area, ward or discharge lounge
Operating telephone and computers.
Walking through the department at intervals updating patient locations and to obtain accurate capacity picture for new admissions
Maintain accurate record keeping regarding the discharge process for each patient.
Provide all patients with a leaflet explaining the discharge process as per hospital policy.
Liaise directly with patients and their carers regarding the discharge process.
To ensure that relevant policy and pathways are adhered to at all times.
Support delivery of organisational objectives, achieving quality outcomes and pati