German Speaking Customer Success Specialist - London, United Kingdom - CV Screen

CV Screen
CV Screen
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

German Speaking Customer Success Specialist | Remote-working | Circa £30,000 | Online Travel Industry | 1 year maternity-cover (potential to extend)
A native German speaking customer success executive is required by a brilliant company within the online travel industry. This is a fantastic opportunity for a confident and enthusiastic individual with brilliant experience within customer success / customersupport.

An annual salary of circa £30,000 is available depending on experience + remote working


Client


Our client is a leading software company within the online travel industry, providing a great opportunity within a friendly and welcoming company.


Responsibilities

  • Take ownership of each customer from initial training to online activation.
  • Resolve technical implementation issues where possible, otherwise escalate to technical support or distribution team
  • Provide accurate reporting for all client contact and training on Microsoft Dynamics CRM

Requirements:


  • Experience in a Customer Support/SAAS Software Support role solving issues on the phone and Live Chat OR experience in an online training role within a software company.
  • Native level of German: verbal and written. Fluent spoken and written English for internal use only. Excellent customer service skills and a passion for 'right 1st time' approach to service
  • Excellent problem solving & analytical skills
  • Proven experience in troubleshooting technical issues Outstanding oral and written communication skills

Who would this suit?


An experienced customer success / customer support individual, looking for an exciting new challenge in a market leading company, with a brilliant working environment.


Salary
Circa £30,000 + Remote working


Location
UK


Alternate Titles
Customer Support - German Speaking | Technical Support - German Speaking | Onboarding Specialist - German Speaking | Helpdesk Analyst - German Speaking

Ben Cole of CV Screen is managing recruitment for this position
More jobs from CV Screen
See all jobs of CV Screen