Trainee Customer Service - Potters Bar, United Kingdom - Customer Service and Call Centres

Customer Service and Call Centres

Verified Company

Potters Bar, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Trainee Customer Service

Location:
Potters Bar, Hertfordshire (Hybrid)

Salary:
£19,500 - £22,000 per annum

Contract:
Permanent, Full Time Monday - Friday, 9am-5.00 pm - One in two Saturdays, 9.00am - 1.00pm

Our client who was established over 20 years ago and provide customers with bespoke services tailored to suit their needs are urgently recruiting for a Customer Service Advisor to join their successful business.

No experience is required; however, the successful applicant must have previous customer service experience and a confident, resilient telephone manner.

SKILLS REQUIRED

A professional and confident telephone manner
Retail or hospitality experience is an advantage
Proficient user of MS Office Suite
Previous experience working towards KPIs

RESPONSIBILITIES

Process renewal documents
Advising customers how to process insurance claims
Calling customers that are due for an insurance renewal
Crossselling services and providing excellent customer service
Advising customers on data regarding reducing claims statistics
Offering the clients full services adhering to legislation and compliance
Keep spreadsheets up to date

ADDITIONAL INFORMATION

Excellent training & development opportunities
28 days annual leave including bank holidays
Local to public transport links
Kitchen facilities

Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors.

In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram