Customer Service Assistant - Prescot, United Kingdom - MJ QUINN INTEGRATED SERVICES LTD

MJ QUINN INTEGRATED SERVICES LTD

Verified Company

Prescot, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Here at
MJ Quinn, we currently have an exciting new opportunity for a
Customer Service Assistant to join the business.

This position will be based at our Head Office in Knowsley working Monday to Friday, 8am-5pm.

Who are MJ Quinn
MJ Quinn are an established national organisation, with contracts covering the length and breadth of the UK and Ireland. We have over 1500 workers delivering our services. At MJ Quinn we believe in creating great connections with our customers, our people, and our world. Even though our company is growing our values continue to be at the heart of everything we do.

As
Customer Services Advisor for you will be providing a fantastic service, supporting the business to resolve issues relating to claims and complaints.

Your role will include:

Liaise with the client (Openreach) on shared platforms to acknowledge, further and respond on complaints and claims raised and deal through to resolution
Raise complaints and claims and refer details to relevant stakeholders
Follow escalation process for complaints and claims as appropriate
Ensure MJ Quinn Managers are given accurate details of complaints on time and are tracked for closures.
Allocation of a complaint against root cause to report back to the Area Teams.
Provide Area Managers with statistics of complaints and claims broken back by Engineer
Provide ECJ weekly report to Openreach on compliance of surveys completed
Provide weekly reports to Managers in relation to noncompliance of Engineers completing surveys
Work with the Customer Service Manager, the Quality Manager and the Operational Support Team to identify poor performance across the scorecard.

Experience:

Experience of working in a customer service environment
Excellent communicating skills both face to face and over the telephone
Ability to manage multiple workloads.
IT Literate, experience of Microsoft 365 prefered.

Benefits:

33 days holiday
Medicash Scheme
Pension Scheme
Gym & Retail Discounts
X2 Life Assurance
Cycle to work scheme

If you're looking for a new challenge and want to join a dynamic company, we want to hear for you

Job Types:
Full-time, Permanent

Salary:
£22,000.00 per hour

Expected hours: 40 per week

Benefits: