Customer Service Representative - London, United Kingdom - Fixter Ltd

Fixter Ltd

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description

Your chance to join an innovative start-up at an exciting time in our growth journey
We founded Fixter to bring car maintenance into the 21st century.

Because we believe booking an MOT in this day and age should be as simple as booking a taxi, or ordering a takeaway.

Simple, streamlined and stress-free. And completely on demand.

Bringing together car industry specialists and state-of-the-art digital experts, Fixter provides a complete end-to-end service with world-class customer experience, designed to liberate car owners from the stress of booking a high street garage service.

Since our launch in 2017, we have expanded to over 100 towns and cities across the UK and Europe, and are now trusted by thousands of car owners every month to take care of their cars We have recently joined forces with Renault Group to continue our UK expansion and launch our service in France.

So, now is a super exciting time to join us

Job Description:

We work hard to look after our customers at Fixter, but we also work hard to look after our teams - offering a competitive salary, bonus, fun social events outside of work - and much more to make sure you feel valued when working with us.

Alongside your colleagues at our offices in Angel, you'll be the first point of contact for our customers.

Customer engagement of all types will be your passion, as you'll also liaise with our garage partners to help manage our customers' bookings with a high level of care.

To be successful in this role, you'll already have
experience handling incoming calls from members of the public, covering a wide range of enquiries.

However, if you don't have experience in a similar environment, but can demonstrate
excellent customer service skills in another environment and are keen to learn - we'd love to hear from you.

You'll play an integral role in driving customer success for the company through this pivotal point in our growth, and beyond - so it's key that you've
worked in a busy environment before (preferably, at a start-up), to confidently assist and guide customers through their journey with us.

Your main duties and responsibilities will include, but will not be limited to:

Investigating more complex queries by liaising with garages and internal colleagues, before following up with customers to provide a resolution
Taking ownership for first call resolution where possible whilst being confident to escalate or ask for advice when unsure, keeping customers updated each step of the way
Working as part of a team, you'll remain proactive and always look for ways to help your colleagues and in turn, your customers

Qualifications:

If not, demonstratable experience in another high pressure customer service environment such as hospitality may be considered
Be confident in providing solutions, and escalating where required
Have excellent timemanagement skills and an ability to manage your own workload
Be proactive in dealing with enquiries/complaints
If you have motor vehicle technical knowledge, this would be a plus But not a requirement
Be flexible to meet the demands of supporting our customers
Have excellent written communication skills Be able to build rapport with colleagues in other teams

Additional Information

What we offer in return:

Initial Fixter training and ongoing support from your team
25 days holiday PLUS bank holidays
Hybrid flexible working to be agreed with your manager after you complete training
We pay for breakfast delivered to your desk in the office each Wednesday, and offer free snacks and drinks in the office every day
Equipment to ensure you can effectively work from home. You'll be provided with a MacBook, plus £250 home office budget for anything else you need to get started
Private Medical Insurance
Pension with 4% employer contribution
Training budget (to be discussed with your manager)
Of course, you'll enjoy discounts on all Fixter services
Regular social events to bring us together such as paintballing, bowling, and ping pong