Training and Behaviour Bookings Advisor - London, United Kingdom - Dogs Trust

Dogs Trust
Dogs Trust
Verified Company
London, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Salary

£23,234 per year + benefits

Location

HQ, London

Job Type

Permanent

Hours per Week

37.5

Closing Date

Friday 8 March 2024


We are seeking a Training and Behaviour Bookings Advisor to be the main point of contact to support the bookings of Training and Behaviour services of Dog School and Clinical Animal Behaviour Services.


Preventing problems from becoming crises is a key part of our strategy, and the Training and Behaviour Bookings Team is instrumental in assessing the suitability of each dog and owner over the phone to ensure the correct service is signposted and booked before behaviour and training issues become overwhelming.


About this job:


As a Training and Behaviour Bookings Advisor, you'll:

  • Be responsible for making bookings, and assisting regional teams with logistics, venues, and customer-related issues.
  • Provide the best customer service with every interaction.
  • Liaise regularly with colleagues within the department to ensure the successful delivery of the operational activities, which include bookings for Dog School classes, attendance at educational workshops and other stakeholder events.
  • Assess the suitability of each dog and owner ensuring the correct service is signposted and converted into a booking.

About you:


About Dogs Trust:

We love dogs. That's why we do whatever we can to make sure every four-legged friend gets the love they deserve.

We'll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future.

It's what we've been doing since 1891 and how we've grown to become the UK's leading dog charity, helping 12,000 loyal friends find their forever homes every year.


About the team:


The Training and Behaviour Bookings Team manage the enquiries and bookings for customers interested in the activities offered by the intervention and community engagement team.

This includes Dog School classes and dog behaviour consultations for the Clinical Animal Services department. The team also support assisting regional teams with logistics, venues, and customer service.

They are part of the Customer Experience department that supports the operation of inbound and outbound calls and digital interactions for our network of customer contact functions including the Customer Support Centre, Behaviour Support Line, and the Feedback and Complaints Team.


What you need to know:


Please note that this is a home-based role, but a driving licence is required due to some UK travel as and when needed.

There will be 2 rounds of interviews, with the first being online WC 18th March 2024 and the second in person WC 25th March 2024, at the Dogs Trust Rehoming Centre in Manchester (M34 3SG).

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