Income Advisor - Chester, United Kingdom - Page Personnel Finance

Page Personnel Finance

Verified Company

Chester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To be part of a fast paced, energetic team in a busy call centre contacting customers in arrears from day one, through to issuing to external agents.

Ensuring the business meets its performance targets, together with due regard to all regulatory requirements.
This is predominantly office based in Chester with the option of hybrid working after probation.

Client Details
My client is based within Chester area and are within the insurance industry.

Due to a new acquisitions are acquiring additional employees to join their income advisor teams on a permanent full time basis.

Description

Collections activity on all overdue active agreements
Provide excellent service to all customers both internal and external and embrace the principles of Treating Customers Fairly
Understand the key factors associated with the significant vulnerability
Recognise cases of significant vulnerability
Negotiate recovery of outstanding payments with customers by identifying the reason for the overdue payment(s), to prevent contractual loss
Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer
Ensure call handling and service quality is maintained

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