white Glove Investment Desktop Lead - London, United Kingdom - Gibbs Hybrid

Gibbs Hybrid

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Contract role - "White Glove" Investment Desktop Lead - 6 months - London - Inside IR35

A great "White Glove" Investment Desktop Lead opportunity has just opened to work for a well-known financial services company to have a dedicated premier support function and ensures the client experience is measurably different to the company shared service model in terms of client service, ownership, innovation, technical breadth and professionalism.

Role: "White Glove" Investment Desktop Lead /VIP Investment Desktop Lead / Executive Investment Desktop Lead
Location: London/Onsite
Job type: Contract (Inside IR35)
Duration: 6 months
VIP Desktop and Trading App Support (3rd line) will look after a dedicated premier support function and ensures the client experience is measurably different to the company shared service model in terms of client service, ownership, innovation, technical breadth and professionalism.
Providing advice and guidance and taking direct ownership for issues impacting company's ability to function.
Providing business updates and communication until an alternative owner has taken responsibility whether within, or external to the company.
Acting as the escalation point for all team's issues liaising with our various business contacts and key stakeholders to drive improvements & changes in the Workplace Technologies environment.
Ensure all desktop staff act professionally and adhere to the premier support model.
Bloomberg/Alladin or a trading app is down, must have had solid exp of this type of stuff and be able to resolve.