Customer Service Advisor - Birmingham, United Kingdom - Gleeson Recruitment Group

Gleeson Recruitment Group
Gleeson Recruitment Group
Verified Company
Birmingham, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Fantastic permanent opportunity to join an innovative and fast paced organisation


This really is a great company to work for with a great career progression and brand new offices in Birmingham.

We are seeking a Customer Service Advisor to join this growing team.

You will be delivering outstanding customer service whilst handling all customer queries and concerns and keeping the customer's needs in mind at all time as well as the inputting of dataentry.

This role will be based in offices full-time.


The Role:


  • Assisting customers with any issues or queries they may have
  • Building strong customer relationships by using your training to gain their trust and having a genuine interest in their individual needs
  • Gathering information to understand customer's requirements and offer suitable solutions
  • Maintaining a detailed knowledge of the service offerings
  • Identifying any possible complaints, resolving them as swiftly as possible or raising more complex matters to our specialist teams
  • A Customer Service background is essential (Logistics, automotive, transportation preferable)
  • Data Entry/Administration experience, ability to use company bespoke digital systems efficiently
  • Ability to build relationships in a fastpaced, challenging environment
  • Patience
  • Good Listening skills
  • Determination to go the extra mile
  • Remaining calm under pressure
  • Hard working to achieve quality results (answering a high level of calls, etc)
  • Good numerical and organisational skills
GleeTO
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