Service Support Administrator - Sheffield, United Kingdom - Airco Refrigeration and Air Conditioning Ltd
Description
A bit about us
Founded in 1991 as a sole trade; and fast forward to today, Airco stands as a leading HVAC & Renewables contractor, directly employing more than 200 staff.
Originally, the business predominantly operated as a refrigeration contractor; the business has grown into offering multiple disciplines including air conditioning, ventilation, heating, plumbing and renewables.
We provide full service, maintenance, repair, design and installation services for this entire scope to ensure our clients can rely on us for turn key solutions within the industry, including 24/7 365 availability for critical breakdowns.
There truly has never been a more exciting time to join our rapidly growing business as a Support Administrator.Location:
Sheffield
Salary:
Upto £22,000 per annum
Benefits:
Enhanced Holidays, Birthday day off, Long service awards, Enhanced sick pay, Bike to work scheme, referral scheme, Home support and Health cash plans.
The Role:
As a Support Administration your role will involve a wide variety of administration tasks from supporting your colleagues manage their customer requirements to reviewing working documents.
Main Duties & Responsibilities:
- Act as the first point of contact for incoming calls
- Liaise with colleagues to prioritize customer scheduling
- Review engineer work reports
- Data Entry / reporting
- Cross reference various reports, extracting key data for reporting
- Raise purchase orders
- Order access equipment/ materials when/ if necessary
- Update asset registers and compliance documentation
- Any additional tasks when required by senior colleagues
- Act as the first point of contact for incoming calls
- Liaise with colleagues to prioritize customer scheduling
- Contact Customers to confirm Engineer availability and schedule
- Allocate Engineer work and review engineer work reports
- Data Entry
- Cross reference various reports, extracting key data for reporting
- Raise Purchase Orders
- Order access equipment/ materials when/if necessary
- Update asset registers and compliance requirements
- Any additional tasks when required by Senior colleagues
We are looking for individuals who can meet the following requirements:
- Act as the first point of contact for incoming calls
- Liaise with colleagues to prioritize customer scheduling
- Data Entry / reporting
- Cross reference various reports, extracting key data for reporting
- Raise purchase orders
- Order access equipment/ materials when/ if necessary
- Update asset registers and compliance documentation
- Any additional tasks when required by senior colleagues
- Excellent interpersonal and communication skills
- A high level of attention to detail
- Good organisational skills
- Proficient user of MS Office in particular Word and Excel
Job Types:
Full-time, Permanent
Salary:
From £22,000.00 per year
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Onsite parking
- Referral programme
Schedule:
- 8 hour shift
Work Location:
In person
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