Urology Medical Secretary - Bedford, United Kingdom - Bedfordshire Hospitals NHS Foundation Trust

Bedfordshire Hospitals NHS Foundation Trust

Verified Company

Bedford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Ensure that an excellent level of customer care is delivered to patients and members of the public

To receive queries from General Practitioners, patients, relatives and carers and ensuring appropriate responses and confidentiality
Ensure that the administration of the department is efficient, effective and responsive (e.g. dealing with queries, correspondence and daytoday issues)
To ensure that patient case notes are maintained, insuring any incoming correspondence is sent for scanning into the patients notes
To coordinate clinics and book patient follow up appointments
To receive post and undertake follow up action as required
Respond to ad hoc requests for patient information from colleagues
Collate information of cancellations and ensure patients rebooked in a timely manner
To transcribe from dictation, ensuring letters are grammatical and wellpresented
To prepare and circulate information about Consultant absences, giving instructions regarding cancellations or amendments to clinics and operating lists
Maintain and promote effective communication both verbally and in writing with all members of the multidisciplinary team and other wards or departments, including formal and informal presentation of information relating to the service.
To demonstrate politeness, courtesy and sensitivity in dealing with patients/clients, visitors/relatives and colleagues, maintaining good customer relations.
Receive post, deal with routine correspondence, and undertake followup action as directed by the line manager or clinical team.
To receive and respond to queries from external parties, patients and relatives, or other departments, escalating more complex / clinical queries to the relevant member of the team.
Ensure clinical administration is dealt with effectively, including those matters where liaison with other departments, hospitals or services is necessary.
To act as part of the wider multidisciplinary team, including clinicians, nurses, therapists and other clerical and professional staff.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton.

Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff.

As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.

We have state-of-the art facilities placing us at the heart of cutting edge health care.

The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Please review all documents attached to this advert to ensure you familiarise yourself with all requirements of the job.

Maintain and promote effective communication both verbally and in writing with all members of the multidisciplinary team and other wards or departments, including formal and informal presentation of information relating to the service.
To demonstrate politeness, courtesy and sensitivity in dealing with patients/clients, visitors/relatives and colleagues, maintaining good customer relations.
Receive post, deal with routine correspondence, and undertake followup action as directed by the line manager or clinical team.
To receive and respond to queries from external parties, patients and relatives, or other departments, escalating more complex / clinical queries to the relevant member of the team.
Ensure clinical administration is dealt with effectively, including those matters where liaison with other departments, hospitals or services is necessary.
To act as part of the wider multidisciplinary team, including clinicians, nurses, therapists and other clerical and professional staff.