Quality Assurance Officer - Harlow, United Kingdom - Huntress

Huntress

Verified Company

Harlow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Full time

Description

Quality Assurance Officer - Permanent, Full Time

Duties:

You will prepare detailed reports in line with your observations, will provide feedback and identify training requirements. These reports will also be used to support the Customer Care Team in resolving complaints
Access correct audit report on cloudbased quality platform and fully address all questions providing clear, informative feedback
Review footage, call and case history thoroughly, and in its entirety
Highlight areas of identified noncompliance with enforcement legislation, industry best practice and internal policies and procedures provide unbiased, meaningful feedback
Record found concerns and inaccuracies on appropriate log
Recognise, and escalate to Senior Management, any matters that need immediate attention; constructively communicate findings to interested parties throughout the business
Complete all company registers and logs fully
Remain conscious that materials reviewed will contain materials of a sensitive, personal, and confidential nature; work in a manner that ensures security of data, review your own actions and processes to ensure data protection requirements are not breached
Complete adhoc tasks and other duties as requested by Management as may from time to time be reasonably required

Requirements:

Excellent verbal and written communication skills
Strong administration, organisational and communications skills
High attention to detail
Can demonstrate integrity and flexibility
Ability to deliver results and meet company expectations
Proficient level of general education to GCSE or GNVQ/NVQ or equivalent

Hours will be: 37.5 hour week - Can be flexible on hours working either: 8am-4pm, 9am-5pm or 10am-6pm
Fully office based
21.5k-22k Per Annum
Free parking
23 days holiday