Call Centre - Liverpool, United Kingdom - Montpellier Resourcing

Montpellier Resourcing

Verified Company

Liverpool, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Up to £24,000

Hybrid Working

Full time role (this position will involve working on Saturday 8am - 1pm every 3 weeks).

Duties of the Customer Service Representative to include:

Promptly and professionally responding to any questions from clients and colleagues, guiding them through process, experience, and system queries.
Triage all client queries to ensure that every customer receives excellent care and attention, and to guarantee a prompt resolution to any issues. This will involve escalating and articulating any significant issues to the appropriate owner, including thirdparties and internal stakeholders.
Directing endusers to supporting material or further information to improve their overall experience and enhance their ability to selfserve in the future.
Recording feedback for training and development purposes and ensuring that all issues are effectively recorded and tracked.
A professional and personable attitude, with confident communication skills.
Experience with Client Lifecycle Management (CLM) system
A genuine passion for client services and the overall customer experience.
A background in financial services would be highly desirable, but is not essential.

This vacancy is being advertised by Montpellier Resourcing Limited. The services advertised by Montpellier Resourcing Limited are those of an Employment Agency.