Operations & Resourcing Assistant - London, United Kingdom - Transport for London

Transport for London

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Organisation
- London Transport Museum

Job
- Museum and Heritage

Position Type
- Full Time

Job title:
Operations & Resourcing Assistant - London Transport Museum (LTM)

Salary:
£22,000 - £23,400 PA, free travel on TfL services plus benefits

Location:
London Transport Museum at Covent Garden, London.

Contract Type:
Permanent

About London Transport Museum (LTM)
Based in Covent Garden, we are the world's leading museum of urban transport and an award-winning day out. But that's just part of our story. We are passionate. We are curious. We are adventurous.

As a heritage and education charity, we reach every primary school in the capital to fire the imaginations of tomorrow's engineers, designers, scientists, and arts enthusiasts.

With business partners and industry decision-makers, we tackle the topics that matter to London, from smart cities to green innovation.

We want to close skills gaps, redress gender imbalances and create opportunities for under-represented and disadvantaged communities.

We want to ignite curiosity to shape the future.

Overview of project/role
The post holder will drive the sales of all LTM's events, workshops, and general admission.

The role will act as a member of the operations and resourcing team, presenting a positive image of the Museum to customers and related organisations.

The post holder will be part of the day-to-day Operations and Resourcing assistant's team that manage the contact centre and reception.

The role requires a great deal of administration, keeping business information up to date and accurate.

With responsibility for the first point of call for most potential future visitors, customers and stakeholders this role is crucial to the public and professional image of the Museum.

The role is responsible for raising purchase orders for the visitor services department, with this they will also be required to do other administrative tasks as required by the Operations managers, will deliver exceptional service, deliver a support function to the Operations department, have excellent organisation skills, and be able to multi-task.

The post holder will be expected to set an example and be approachable with guests, demonstrating positive behaviour in line with the Museum principles.

Reception and the Operations room will deliver; a range of support functions for the Museum. The role will be a key information source for all employees.

This role is 5 days out 7, so will require weekend working.
The post holder has no direct line management responsibility.

Key Accountabilities

Provide a quality service for all customers and stakeholders.
To adhere to company policy and procedures and to inform the Management of any issues.
Answer the phone in the Operations room and at reception, taking bookings for schools, the Museums public programme and providing information on any Museum enquiry. This also includes online bookings and any mail enquiries that are submitted.
To assist with administration of the department. Administration will include the resourcing of temporary Museum events, staff for the Museum, space bookings for internal and external clients and compilation of visitor figures, revenue generation figures, school numbers, Gift Aid reconciliation, data input, and ordering of goods amongst other tasks. The Operations room also manages the Museums the Facilities helpdesk.
Reception and the operations room, will answer telephone calls in a professional and courteous manner, redirect enquiries, book and organise couriers and taxis, greet and checkin visitors and stakeholders, sort, check and accept post and deliveries, assist in the Museums fire evacuation strategy.
The role will also carry out any other reasonable request by the Museums management.

Skills, Knowledge & Experience

Knowledge

A professional qualification or equivalent experience
Detailed knowledge and experience of a ticketing or CRM system and their operation preferably The Patron Edge or SRO.
A good understanding of box office process including online sales
Detailed knowledge of IT systems including MS Office Suite, especially MS Excel.

Skills

Strong organisational skills, ability to work under pressure, manage multiple responsibilities and deadlines, ability to prioritise complex and demanding work streams
Strong attention to detail
Strong interpersonal skills and the ability to build relationships, influence behavioural change and engage with stakeholders
Creative and flexible with an innovative, customer focussed approach

Experience

A ticketing professional with relevant experience.

Equality, diversity, and inclusion

Application Process

Benefits
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow.

Rewards vary according to the business area but mostly include: