Arrears Officer - Ipswich, United Kingdom - MacKenzie King

MacKenzie King
MacKenzie King
Verified Company
Ipswich, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Key Accountabilities and Main Responsibilities

  • Taking inbound and making outbound calls from customers in arrears
  • Manage caseload of borrower accounts that range from Day 1 arrears through to litigation
  • Ensure the Team service levels are met and be a contributor to that achievement
  • Analysis of customer information to understand what the best outcome is for their circumstances
  • Corresponding in writing to customers not available by telephone
  • Liaising with third parties, solicitors and field agents to instruct activity in line with policies and procedures
  • Ensure all standards are achieved in line with client expectations of quality, productivity and performance
  • Contribute to identification of improvement opportunities be influential in the finding continuous improvement possibilities to enhance our service to our customers and clients

Experience & Personal Attributes:


  • Excellent communicator at all levels
- both verbal and written

  • Experience in using Microsoft Office packages
  • Effective time management skills to manage caseload to meet deadlines
  • Reasoning and Mathematical skills to calculate affordability and assess circumstances


  • Attention to Detail

  • Recording of information must be accurate, factual, and professional
  • Minimum of Grade C in GCSE Mathematics and English, or equivalent
  • Previous experience within the Mortgage/Collections industry preferable but not essential.


This is a fantastic opportunity for someone to join a business with excellent career progression opportunities, ongoing training and personal development.

To find out more about this opportunity please get in contact with Ben at MacKenzie King.
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