Administration Assistant Musculoskeletal Services - Tamworth, United Kingdom - Midlands Partnership NHS Foundation Trust

Midlands Partnership NHS Foundation Trust

Verified Company

Tamworth, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Post holder will be responsible for providing administrative support to the Community Musculoskeletal Services Tamworth and Lichfield including updating clinical systems, supporting with waiting list management, stock management, equipment ordering, photocopying, taking telephone calls and liaising with members of the public to book appointments/deal with general enquiries

The post-holder will be required to provide administrative support to the team; therefore, IT and keyboard skills are essential.

Our service has adapted and transitioned over the last 12 months to incorporate and embed the use of technology for the benefit of our patients and our staff.

All members of the team will receive training on all IT systems.

You will be the main point of contact for patient queries within our service as well as being responsible for booking appointments etc.

The post holder will also possess good organisational skills, be willing to take on/learn new skills and have the ability to show attention to detail and accuracy.

They will also be able to work under pressure. You must be organised, flexible and adaptable and able to problem solve efficiently.

This post will be 25 hours over 4 days based at the Physiotherapy Department, Sir Robert Peel Hospital. There will be at times a requirement to cover for annual leave and sickness at both Physiotherapy sites.

Welcome to Midlands Partnership NHS Foundation Trust and to Planned Care, we are delighted that you have chosen to join us.

In any new role it will take some time to get to grips with all that goes on within the numerous, diverse teams that make up Midlands Partnership Foundation Trust, but we are all here to support you and to help you not only succeed but to enjoy your new role.

MPFT is a progressive and forward thinking Trust and here in the MSK services we are very lucky to be able to provide a single point of access to our Musculoskeletal and Pain services through our Appointment Booking Centre and AHP Referral centre, making sure the right professional is selected for the right person at the right time.

As a member of the Trust your employment, development, health and wellbeing are important to us all and you will be guided and supported throughout your induction and beyond.

We wish you a very warm welcome.

KEY RESPONSIBILITIES:

To support the Adult Community Musculoskeletal Services across Lichfield and Tamworth by delivering the following:
Main duties and responsibilities

To receive telephone calls internal and external from hospitals and other community teams, communicating effectively with patients, relatives, and colleagues at all times
Arrange appointments including patient appointments and meetings as requested
Ensure accuracy of patient demographic details ensuring amendments/corrections are made in a timely manner
Maintain the work environment in accordance with Trust Policies particularly Health & Safety policies
Make, amend, or cancel appointments as required by service or patient

Communication and relationships

Manage and answer telephone calls related to the service, ensuring that queries and dealt with in a sensitive and effective manner and problems are promptly and efficiently resolved
Ensure patient cancellations/changes are recorded appropriately on Rio
Escalate any issues and breaches of the above standards to the Operational Support/Operational Lead in the first instance
At all times provide excellent customer service skills, both over the telephone and in written/electronic communications

Physical demands of the job

There is a frequent sitting or standing in a restricted position.
There is a frequent requirement for light physical effort for several short periods during a shift.
Requires advanced keyboard skills with a high degree of accuracy including Microsoft Office.
VDU use

Most challenging/difficult parts of the job

Concentration is required for short period of time when checking information and when answering queries from staff/patients/professionals
There may be interruptions to deal with for example computer failures