Representative, Premium Guest Services - London, United Kingdom - American Airlines

American Airlines

Verified Company

London, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
London Heathrow Apt (LHR-TRML)

Requisition ID: 53285

Intro:

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you.

As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board

Why you'll love this job:

The job is a member of the London Heathrow Airport team within the International & Cargo Division. The position is responsible to provide superior customer service and problem resolution for our premium customers/travelers in all areas covered by the Premium Services department, such as the Premium checkin.

What you'll do:

Provide superior customer service to our premium class passengers and corporate accounts travelers to ensure return business for AA
Identify and take care of our Concierge Key passengers, AAirpass travelers and our most loyal AAdvantage frequent flyers such as Executive Platinum, Platinum and AAdvantage Gold members
Carry out interterminal passenger transfers
Respond positively and act quickly to resolve problems such as over sales and misconnecting first and business class passengers
Liaise regularly with our Sales offices to coordinate upgrade requests
Work in all areas of Premium Customer Services including Premium class checkin, Flagship checkin and Concierge Key
Recognize potential new business involving corporate, government and entertainment industries
Promote AA services and products to club/lounge members and their guests, including one day passes for Admirals Club and Arrivals Lounges
Facilitate flight, car and hotel reservation requests
Reissue boardingpasses and provide flight and fares information
Achieve Admirals Club membership sales goals
Assist AA senior management as requested
Provide assistance with operational functions in all areas of Premium Services and work closely with Customer Services, Sales and Marketing

All you'll need for success:

**Minimum Qualifications

Education & Prior Job Experience*
Prior customer service experience is essential
Possess excellent interpersonal skills
Be sales and solution orientated
Ability to resolve conflicts within time constraints
Strong organizational and judgment skills required
Ability to handle stress effectively
Enjoy face to face contact with our customers and be representative of the company at all times
Excellent grooming and smart appearance
Be adaptable to change
Be prepared to cover off schedule operations
Enjoy promoting a product/service
Physical mobility, this position can involve a lot of walking
A willingness to work in a shift environment (including weekends, bank and public holidays)
Ability to communicate effectively in both spoken and written English

**Preferred Qualifications

Education & Prior Job Experience*
Prior airport experience would be an advantage
Strong working knowledge of Sabre

Feel Free to be yourself at American:

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines.

Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

Job Level: 42