Helpdesk Engineer - Exeter, United Kingdom - Cathedral Appointments Ltd

Cathedral Appointments Ltd

Verified Company

Exeter, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Up to £32,500 DOE | Remote | IT Support for a Managed IT Support Provider
Ambitious MSP (Managed Service Provider) looking to recruit 2nd Line support team members. Remote role with office travel once a month to spend time with team and colleagues.

You will have good working skills with Microsoft Windows Servier, MS Desktop, M365,Anti-virus software along with a good understanding of networking.

Tech Support - Responsibilities include: -

Support for Windows Desktops, Laptops, hardware and software
Support for Windows Servers

Supporting Microsoft 36

User Accounts / Licenses / Permissions / Apps, Endpoint Manager, Azure AD
Writing / Updating User and System Documentation
Working on SLAbased technical support calls.
Some project work may be required.
As and when required attend client site to complete support tickets and/or project work to fulfil contractual obligation

About You:

Strong verbal and written communication skills.
Excellent customer service skills with the ability to demonstrate a professional, respectful and proactive approach to customer service.
Ability to prioritise work and work to deadlines.
Ability to multitask.
Logical and Methodical approach to problem solving.
Attention to detail.
Ability to efficiently handle multiple requests through the help desk system

Benefits: