Contracts Customer Service Manager - South Yorkshire, United Kingdom - Simon Acres Recruitment

Simon Acres Recruitment

Verified Company

South Yorkshire, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Simon Acres Recruitment are excited to be recruiting for a forward thinking established company based in South Yorkshire, to find a Contracts Customer Service Manager.

Salary:
£36,000, plus bonus

Key responsibilities:

Providing outstanding customer service to existing and new customers
Working closely with the Quality Team to identify any key product trends and support with implementation of any change
Effectively leading, managing and developing the team to ensure excellent customer service
Working and delivering at a pace to meet customer and business requirements
Leading and owning all activities within the Contract Customer Services Team from customer order through to plot completion
Developing and empowering a culture of customer ownership and service delivery within agreed leadtime and costbased targets
Constantly challenging and shaping the Contract Customer Services Team to continuously drive an improvement and transformative service
Actively supporting the National Head of Contract Operations in envisioning, developing, and implementing customer and right firsttime strategies that underpin core business objectives
Working collaboratively across the business to ensure that the needs of customers are understood
Consistently delivering, building and maintaining strong working relationships across differing functions
Regularly meeting with existing and new customers to understand their requirements
Previous experience of working at a Customer Service Management level
Prior experience within businesstobusiness sales and a customer service environment
Proven track record of change and performance delivery
Energetic, ambitious and driven
Ability to build and maintain strong working relationships
Efficient approach to management and resolution of customer issues and decision making
Analytical and data driven approach to customer management
Exceptional leadership and communication skills
Ability to empathise with customers, to understand and appreciate their circumstances and reach timely and appropriate resolution
Ability to define and deliver continuous improvement initiatives, performance enhancements and overcome barriers to success

**Simon Acres Recruitment are acting as the employment agency in relation to this vacancy.