Guest Services Member - Coventry, United Kingdom - Coventry Arena Ltd
Description
The future of Coventry Building Society Arena is vibrant and exciting
Coventry Building Society Arena has forged an enviable reputation as the leading international venue for a variety of events, attracting more than 1.3 million visitors a year, complete with onsite Doubletree by Hilton accommodation and entertainment casino operated by G Casinos.
Home of Coventry City Football Club, Coventry Building Society Arena is synonymous with music, having hosted many of the biggest bands on the planet, including the Killers, Rammstein, Rolling Stones, Bruce Springsteen, and Coldplay and in 2023 will welcome Harry Styles and the Arctic Monkeys.
About the role
Principal Duties and Role Responsibility
You will operate on a day-to-day basis as part of a small team, with minimum supervision from the Venue Security Manager.
It is expected that you will plan and prioritise those tasks received via the venue management team, in order to ensure they are carried out within agreed timescales and according to priority.
This will require you to demonstrate initiative in the arrangement of your immediate workload.Key Responsibilities
- Meeting, greeting and welcoming visitors in a professional and friendly manner to provide guests with an exceptional first and lasting impression
- Opening up of the function rooms around the venue as required for the day
- General administration tasks
- Manage lost and found property to venue policies and procedures
- Handling of any cash payments as required
- Answering incoming calls to the venue and directing to the correct departments, taking messages and screening telephone calls as required
- Managing incoming and outgoing courier delivers and postal duties
- Producing venue signage
- Directing visitors to meeting rooms, managing VIP guests.
- Fire marshalling of guests visiting the venue
- Local information be ready to share your knowledge and experience of the area to help our guests make the most of their holiday time
- Keep visitors book up to date and provide name badges for guests
- Ability to handle sensitive situations with care and discretion
- An ability to deliver succinct and clear verbal reports
- Flexible team member with ability to communicate with the colleagues, client, visitors and members of the public
Essential Experience
- Strong communication skills at all levels
- Good organisational skills
- Professional telephone manner
- Previous reception experience and front of house duties
- Exceptional customer service skills
- Strong attention to detail
- Ability to work effectively with colleagues and other departments
- A positive cando attitude
- Educated to GCSE level or above (Including English & Maths)
- Complaint handling experience
Personal Qualities
- A willingness to work cooperatively and constructively with both peers' groups, service partners and leadership provided by the Management and Directors
- Ability to adapt to technological advances in the workplace
- Physically able to carry out duties
- Be polite and friendly at all times
- Proven reliability including ability to deliver high standards of both punctuality and attendance
- Willingness to undertake training as required
Hours of work
As our venue is open 365 days of the year, your working hours will include weekends, public / bank holidays and during Christmas and/or New Year on a rota basis.
Flexibility to work outside these hours due to the nature of the role and willingness to work additional hours as overtime to cover absences and sickness when required.
Employee Package
- Competitive salary
- 28 days annual leave including Bank Holidays
- Annual leave will increase by one day per completed year of service up to a maximum of five years. Total 33 days including Bank Holidays.
- Company Sick Pay
- Free onsite parking at Coventry Building Society Arena
- Companymatched autoenrolment pension scheme
Closing Date: 30 April 2023
Benefits:
- Free parking
- Onsite parking
- Sick pay
Schedule:
- Monday to Friday
- Weekend availability
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (required)
Work Location:
In person
Application deadline: 30/04/2023
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