Community Assistant - Edinburgh, United Kingdom - CA Ventures
Description
We are recruiting for a Community Assistant (CA) to join our team and play a key role within our Novel Student accommodation, Silk Mill, Edinburgh.
The CA is a position with the primary responsibility of building relationships with current and prospective residents of our Novel Student platform, and ensuring night time safety and security of all our residents.
Reporting into the Property Manager, the CA will ensure all customer service, health and safety goals for the building are met or exceeded.
CA Ventures provides best-in-class experiences for student residents living in our communities. We do this by putting people first—both our residents and our employees.
We believe in investing in our people through superb training and support, and opportunities for career advancement by growing throughout our portfolio.
Your Mission- Promote a 'residents first' culture and ensure their expectations are met.
- Take responsibility for management of the office.
- Ensure that the customer service level is consistently high and the agreed service level agreement is followed.
- Assist with the sales and marketing of the residence, working with the central Marketing and Sales teams to ensure minimum 98% occupancy yearonyear.
- Address complaints and breaches of the residence code of conduct with residents and parents, gathering relevant evidence and preparing written outcomes. Escalate to the Property Manager where necessary.
- Manage and communicate room cleans and reactive maintenance works.
- Assist the Systems team with the management of the property management system, ensuring all data entered by the team is correct and viable.
- Provide out of hours support to the residence as required, to ensure that issues are escalated according to procedure.
- Deliver on customer satisfaction targets.
- Supervise onsite maintenance operations including planned preventative and reactive maintenance.
- Supervise housekeeping operations to ensure that the site always remains presentable.
- Implement and ensure that CAMS Standard Operating Procedures are adhered to by onsite staff and residents.
- Work with the central team and local teams to ensure that a variety of fulfilling and relevant events are carried out regularly.
- Excellent written and verbal communication skills
- Ability to plan and prioritise
- Strong attention to detail
- Positive and enthusiastic attitude
- Passionate about creating a customerfocused environment for residents
- Professional and friendly demeanor
- Flexible and adaptable
- Proactive nature and ability to work on own initiative
- Ability to work in a fastpaced environment
- Excellent customer relationship skills
- Passionate to get the job done
- True teamplayer eager to help drive the growth of the business
- Selfmotivated and continuously demonstrating the ability to adapt, develop and learn
- People person who thrives in a fastpaced environment
Salary:
£11 p/hr
More jobs from CA Ventures
-
Sales and Marketing
Canterbury, United Kingdom - 2 weeks ago
-
Community Assistant
Canterbury, United Kingdom - 1 week ago
-
Housekeeper
Birmingham, United Kingdom - 2 weeks ago
-
Housekeeper
Glasgow, United Kingdom - 5 days ago
-
Housekeeper
Edinburgh, United Kingdom - 1 week ago
-
Community Assistant
Edinburgh, United Kingdom - 2 weeks ago