Timely - Support Team Lead Uk (Remote, Uk) - London, United Kingdom - EverCommerce
Description
Timely has come a long way since our inception in 2011.We've grown an online community of over 50,000 beauty professionals across 100 countries that use our cloud-based business management software to book over 35 million appointments a year.
In 2021, we were thrilled to join forces with EverCommerce, a US-based leading service commerce platform who offer a suite of integrated SaaS solutions to over 500,000 customers globally.
Our Mission? Build the leading platform for beauty professionals.
We're more than a software company, we're creating a community to power the world's most loved client experience, and we're looking for the right people to jump on the rocket ship with us and lift off.
The core purpose of the Support Team Lead UK role is to deliver world-class customer support to our customers in the UK region.
You will lead our UK Customer Support team as they resolve all tickets to ensure high customer satisfaction supporting both high-touch and automated, self-service approaches to help customers meet their needs in the most efficient way at a time that suits them.
We'd love to hear from you if
- You're a leader who puts the customer first when framing the problem, the approach, and the solution.
- You have experience leading a customer support team for a SaaS company.
- You foster a team environment in which staff are enthusiastic about their work and derive value and satisfaction from helping our customers everyday.
- You have a balanced style that relies heavily on data to drive decisionmaking, but also understands the complexity of working in a global, multicultural organisation.
- You enjoy and have the ability to collaborate with and influence crossfunctional teams.
- You have 5+ years in Customer Support or Technical Support, ideally in a team leadership role.
We lead with inclusion and use our values to inform our decisions. We succeed together and celebrate the things that make us unique.
We trust our team to work where they are the most productive. You'll have the flexibility to work from home and we provide a high-spec home office set up.
We set a high bar and support our team to innovate and focus on continuous growth.
You'll enjoy a professional development budget to fuel your growth, and an annual wellness allowance to fund the things that support your wellbeing.
The nitty gritty- This role is full time, permanent and can be based anywhere in the United Kingdom.
- You must be legally entitled to work in the UK.
- The interviews for this role will total around 2.5 hours including a home task.
- Applications close when we find the right person
People join us because they want to belong to a company that walks the walk and actually puts their people first.
EverCommerce is an equal opportunity employer and we value diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We look forward to reviewing your credentials and getting to know more about your experienceMore jobs from EverCommerce
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