Income Specialist Leasehold - High Wycombe, United Kingdom - Red Kite Community Housing
Description
**Reports to: Relationship Management- Team Manager****Working in: Finance Pod
- Experience with leaseholder debts including service charges and major works
- Ability to effectively manage an evolving caseload
we believe that building and sustaining great relationships is paramount to our future success. To do
that we need dedicated and empowered staff who are commercially savvy, but customer and
community focused.
What we need you to do:
- Effectively manage a portfolio of debts including leasehold service charge arrears, major
- Work collaboratively with your colleagues across the business to provide seamless services
- Maintain accurate records for all leasehold, commercial and nonresidential assets
- Maintain an up to date knowledge of relevant legislation and good practice
- Ensure compliance with Red Kite's policies and procedures, including health and safety,
- Make good use of technology to streamline your work as well as encouraging customers to use
- Make sure that our customers inspire the design, delivery and outcome of everything we do
- Promote customer involvement and work with customer representatives to improve service
- Ensure our vision and values influence every aspect of our business
What you will be responsible for:
- Supporting the Relationship Management
- Team Manager to develop an efficient and effective
- Proactively managing income for a section of our customers, monitoring trends, negotiating
(current and former tenants), taking appropriate legal action as necessary
- Working with our Debt Collection partners to ensure that debts are pursued further where
- Working as part of a team to ensure all information systems are maintained and updated so
- Producing and working from reports as required, challenging the norm to identify and
necessary
- Working hand in hand with the wider Relationship Pod to provide excellent and easy to access
Where you have come from:
- Experience of working in an income and arrears function
- Knowledge of what good income management looks like is essential
- Knowledge of credit control or wider debt recovery techniques would be beneficial
- Experience of dealing directly with the public and delivering high quality customer care
- Somewhere you have built great working relationships and worked in partnership with staff and
- Evidence of a relationship management approach to your work with customers and an ability to
- Evidence of a proactive risk management approach
What our teams will see in you:
- Commercially minded with a focus on our community and an ability to put yourself in our
- Someone with excellent written and verbal communication skills, who can handle pressure well
- A strong individual but a team player who is approachable and successfully achieves both
- An organised individual that strives to provide the best possible service for our customers and
- A team player who can work positively and flexibly in line with our values
As a person, you will:
- Have a 'can do' attitude to do something because its right, not because it's easy
- Be competitive as well as supportive, with an ability to achieve results individually but also
- Have a naturally uplifting personality and professional approach that rubs off on your
- Be able to build and maintain excellent working relationships with our partners and customers
- Always be up for a challenge, embrace change as a positive and value our desire to constantly
services we provide to them
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