Customer Engagement Associate - Newbury, United Kingdom - Blue Arrow Ltd

Blue Arrow Ltd
Blue Arrow Ltd
Verified Company
Newbury, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Title:
Customer Engagement Associate

Salary :25k with bonus scheme (on average 5k bonus)

Location:
Office in Newbury Monday to Thursday with home working on Friday.

Working hours:
Monday to Thursday: Friday hours a week)

Main Purpose:
To support the Customer Engagement team to provide exceptional customer experiences to prospective, new and existing customers. The role will involve handling enquiries, making follow up and welcome calls to potential and new customers. Outbound calls to customer to promote the company. Deliver demos to showcase our courses and learner management system to customers.


Main Duties:

  • Supporting the Customer Engagement team to build new customer relationships, help secure new customer contracts and deliver excellent customer service for new and existing customers.
  • Make welcome calls, follow up calls to leads, enquiries and free courses.
  • Deliver demos to prospective, new, and existing customers to 'bring to life'
  • Undertaking research and supporting the team gain customer/market insight
  • Exceptional customer service and communication skills, enthusiastic and passionate about the learning experience on offer
  • Managing a portfolio of customer contracts, ensuring they receive the highest quality service, enable continued growth and satisfaction levels.

Person Specification:

  • Qualifications: Ideally GCSE's above grade C to include English and ICT
- minimum of 2 years sales experience

Training:

No previous training or experience is required as the individual will be coached and mentored on the job although previous experience is desirable.


Skills and attributes:

  • Excellent communications skills, tenacious and highly motivated
  • Able to use initiative, problem solving skills.
  • Confident, excellent interpersonal skills, communicate well with people.
  • Strong customer service skills, customer focused and with an ability to build strong relationships and understand customer needs.
  • Flexible and responsive to changing business priorities.
  • Selfmotivated and able to work alone.
  • Organised and methodical
  • Honest and trustworthy
  • Willing to try new things.
  • Ambitious to grow and develop the role within our company.


Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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