Bhr Pcn Administrative Patient Services Care - Leeds, United Kingdom - South & East Leeds GP Group

South & East Leeds GP Group
South & East Leeds GP Group
Verified Company
Leeds, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

BHR PCN Administrative Patient Services Care Coordinator

South and East Leeds GP Group

The closing date is 13 November 2023

Job summary

INTERVIEWS TO BE HELD ON THE 20th NOVEMBER 2023


This is a new and exciting role where the post holder can use their communication and digital skills to help support the needs of the practices and patients that we represent by liaising directly with patients and link in with GP surgeries and a range of community health and social care services.

The post holder will provide telephone, administration and facilitation support for multi-disciplinary team (MDT)meetings and to encourage greater uptake of PCN practice and community appointments.


The post holder will demonstrate excellent IT, organisational and communication skills, be flexible in their approach and able to exercise initiative and demonstrate consistently high standards of professionalism.

The post will support the PCN and its practices to deliver ongoing improvement to services.

The role will require experience in quality and service improvement with experience or a sound interest in delivering transformational change and have a good understanding of general practice systems and processes, including familiarity with general practice digital systems and how they can be used to deliver service improvements and better health outcomes.


Main duties of the job

MAIN DUTIES AND RESPONSIBILITIES


The post holder supports the PCN by attending meetings where necessary such as multi-disciplinary team (MDT) meetings, linking in with GP surgeries and a range of community health and social care services, Executive Meetings, ad Hoc PCN team meetings.


The post holder will demonstrate excellent IT, organisational and communication skills, be flexible in their approach, able to exercise initiative and demonstrate consistently high standards of professionalism.

The post holder must always be aware of the need for confidentiality and integrity.


The post holder will help set up clinics and maintain the PCN patient services booking platforms (SystmOne) and other PCN wide IT systems as and when required.

They will work closely with the PCN Leadership Team to manage the patient flow and digital inclusion. They will be proactive in rearranging clinics / appointments as appropriate to manage unplanned absences whilst updating relevant parties.

The postholder will seek to improve patient access to information, clinics, systems and services deemed appropriate to everyone.

The postholder will assist their PCN and practice colleagues with equipment and information when needed.


About us
Our 2 Primary Care Networks provide new and additional health and wellbeing services to our patients.

Working in partnership with our 8 GP Practices, we deliver extra services such as wound care, physiotherapy, mental health support, wellbeing clinics, respiratory reviews, BP monitoring, frailty home visits, medication reviewsand other innovations.

Beeston PCN and Middleton & Hunslet PCN were established in 2019, and weve been working together ever since.


Beeston PCN covers 4 GP surgeries with a combined patient list size of approximately 44,000 patients and Middleton & Hunslet PCN has a list size of approximately 33,000 and has 4 member practices.


Much of the work carried out by the PCN to support the practices, patients and care homes is done collaboratively between the 2 PCNs with a more targeted approach done at individual PCN level.


Working with the wider health and wellbeing community the PCNs facilitate new roles and services to help meet the needs of their combined patient population and their carers.


Job description

Job responsibilities


The post holder supports the PCN by attending meetings where necessary such as multi-disciplinary team (MDT) meetings, linking in with GP surgeries and a range of community health and social care services, Executive Meetings, ad Hoc PCN team meetings.


The post holder will demonstrate excellent IT, organisational and communication skills, be flexible in their approach, able to exercise initiative and demonstrate consistently high standards of professionalism.

The post holder must always be aware of the need for confidentiality and integrity.


The post holder will help set up clinics and maintain the PCN patient services booking platforms (SystmOne) and other PCN wide IT systems as and when required.

They will work closely with the PCN Leadership Team to manage the patient flow and digital inclusion. They will be proactive in rearranging clinics / appointments as appropriate to manage unplanned absences whilst updating relevant parties.

The postholder will seek to improve patient access to information, clinics, systems and services deemed appropriate to everyone.

The postholder will assist their PCN and practice colleagues with equipment and information when needed.


Workforce Responsibility

  • The post holder must remain up to date with mandatory training as
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