Customer Service Advisor - Bristol, United Kingdom - Clark UK

Clark UK
Clark UK
Verified Company
Bristol, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Clark UK is a high growth Insurtech business located in Bristol UK and is part of the group, a pan European Insurtech unicorn.

We aspire to a different kind of financial services culture where innovation and high-performance meet fun.


We are looking for the right people who seek development and opportunity to join our customer support team as a Customer Service Advisor.

You will be dealing with existing customer queries with the aim of providing an excellent overall experience, seeking upselling opportunities and ensuring customers are fully aware of additional benefits available to them.


Hours:
Mon

  • Fri (8:30 4:30), 1 Late per week (128), 1 in 6 Saturdays hours per week

Salary:
£25k + Bonus


Benefits of a Customer Service Advisor:

  • Working within a welcoming, innovative environment
  • Excellent development opportunities, professional qualifications, and career progression
  • Great sociable working hours in recently refurbished offices
  • Income protection & Life insurance
  • Working within a fun environment, with a supportive culture
  • Regular social events catering to all
  • Access to Yulife, with 24/7 GP access, mental health support and vouchers

Your Core Focus as a Customer service advisor:

  • Outbound calling to welcome new customers and provide an excellent level of service and information required to onboard new clients
  • Utilising retentions tools to retain and improve customer relations
  • Answering inbound calls and supporting with customer queries
  • Maintaining an accurate database by entering and updating client information
  • Identifying, advising, and selling our products and services to existing clients with the aim of protecting families
  • Achieving agreed upon sales targets and outcomes within schedule
  • Coordinating sales effort with team members and other departments
  • Identifying and referring any customer issues/queries to the respective departments

About you:


  • Previous experience working in a customer centric environment
  • Good communicator, both written and verbal
  • Excellent attention to detail
  • Ability to work calmly under pressure
  • Excellent time management and interpersonal skills
  • Selfdevelopment orientated
  • Positive attitude and the ability to work within a team

Job Types:
Full-time, Permanent


Pay:
£25,000.00 per year


Benefits:


  • Company events
  • Free parking
  • Life insurance

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Work Location:
In person


Reference ID:
CDSS01
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