Customer Service Representative - Salford, United Kingdom - D-Sales Promotion

D-Sales Promotion

Verified Company

Salford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Us:
DS Promotions is a dynamic and customer-centric company dedicated to delivering top-notch products/services and providing exceptional customer experiences. We are looking for a passionate Customer Service Representative to join our team.

Job Description:

As a Customer Service Representative you will be the front line of our customer support team, ensuring that our customers receive the best service and assistance.

You will play a crucial role in doing sales, addressing concerns, and building strong relationships with our valued customers.

Key Responsibilities:

Answer customer inquiries in a professional and friendly manner.
Provide information about products/services, pricing, and promotions.
Resolve customer issues and complaints promptly and effectively.
Maintain accurate records of customer interactions and transactions.
Collaborate with other team members to improve processes and customer support strategies.
Stay up to date with product knowledge to provide accurate information to customers.
Identify opportunities for upselling or crossselling based on customer needs.

Requirements:

Excellent communication and interpersonal skills.
Strong problemsolving abilities and a customerfocused mindset.
Ability to work in a fastpaced environment and handle a high volume of customer inquiries.
Availability to work flexible hours, including weekends and holidays if needed.

Benefits: