Deputy Head of Exams and Teaching Timetabling - Cardiff, United Kingdom - Cardiff University

Cardiff University
Cardiff University
Verified Company
Cardiff, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Key Duties

  • Manage and lead the Exams and Teaching Timetabling Team, ensuring departmental objectives are communicated and engaged with, planning, organising and delegating work, monitoring progress and intervening as required
  • Contribute to the long term strategic planning and management of the department, interpreting school/directorate strategy into work priorities and setting the standards for the section
  • Contribute to the development of department initiatives that have a University wide impact
  • Manage performance, induction and development of the section
  • Support and guide team members in welfare issues, escalating as necessary to specialist support areas
  • Ensure the delivery of the sections' service level agreements, adapting these according to changes in workload and customer requirements
  • Collaborate with others in order to develop processes and procedures used within the sector and department
  • Undertake the training of others in areas relating to the teams work
  • Undergo personal and professional development that is appropriate to and which will enhance performance
  • Establish working relationships with key contacts to help improve service levels, developing appropriate communication links with the University's Schools/Directorates and outside bodies as required
  • Gather and analyse data to inform decisions, establishing basic trends and patterns in data and creating reports as appropriate

General Duties

  • Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties
  • Abide by University policies on Health and Safety and Equality and Diversity
  • Perform other duties occasionally which are not included above, but which will be consistent with the role

Person Specification

Essential Criteria
Qualifications and Education

  • Degree/NVQ 4 or equivalent Professional membership/experience
Knowledge, Skills and Experience

  • Substantial experience of managing a section consisting of one or more teams
  • Specialist knowledge of appropriate administrative systems and processes
  • Ability to set up develop office systems and procedures
Customer Service, Communication and Team Working

  • Ability to communicate detailed and complex information effectively and professionally with a wide range of people
  • Experience of managing several teams, balancing multiple objectives and priorities
  • Experience of dealing with performance and welfare issues
  • Evidence of ability to explore customers' needs and adapt the service accordingly to ensure a quality service is delivered
Planning, Analysis and Problem solving

  • Proven experience in dealing with diverse and challenging problems, including researching issues and creating new solutions where no prior precedent exists
  • Evidence of ability to plan the work of a section over year plus time scales, reacting to changes in workload and strategic direction of the department

Desirable Criteria

  • Postgraduate/Professional qualification
  • Experience of working in a Higher Education environment
  • Fluency in Welsh, written and oral

Salary Range Min.

  • 49,794

Salary Range Max.

  • 54,395

Job Category

  • Management & Executive

Grade

  • Grade 7
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