Customer Experience Specialist Apprentice - Leicester, United Kingdom - Mercedes-Benz Apprentice Programme
Description
Customer Experience Specialist Service Advisor Apprenticeship
As a Customer Experience Specialist Service Advisor Apprentice, you will develop first-class customer service skills including understanding customer and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and use appropriate resources and technology to support the needs of the customer.
You will acquire the skills to deal with challenging situations and develop plans to drive loyalty and retention and exceed customer expectations.
This role will be based in the Service Department, with a view to developing the skills to start your career in the role of Service Advisor.
The role of a Customer Experience Specialist Service Advisor
- Understanding your customers and the business
- Developing knowledge of relevant regulations and legislation
- Using appropriate resources and technology to meet the needs of customers.
- Keeping up to date with the most recent product information
- Resolving challenges and managing challenging situations
- Understanding the extended customer journey
- Developing insights into customer behavior including influencing factors such as loyalty, emotion and culture
- Analysing service levels and develop options for improvement
- Developing new ideas and initiatives to improve your business
- Learning knowledge of how to provide the correct customer service within the Motor Industry
Desired Skills and Personal Qualities
- Firstclass customer service skills
- Organizational skills
- Listening & communication skills
- ICT skills
- Complaint resolution skills
- Problem solving abilities
- Ability to work independently and as part of a team
- An interest in motor vehicles
Entry Requirements
- Age 16+
- GCSE grades or equivalent A
- C) in:
- Mathematics
- English Language
Important information
We will support you in gaining Functional Skills in Mathematics and English should you require them.
Job Type:
Apprenticeship
Pay:
£6.40 per hour
Work Location:
In person
Application deadline: 30/08/2024
Expected start date: 02/09/2024
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