Family Support Administrator - Cardiff, United Kingdom - Swanstaff Recruitment

Swanstaff Recruitment
Swanstaff Recruitment
Verified Company
Cardiff, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

General

  • Proactively take ownership in developing own knowledge to understand the context of the work of the company and associated risks, challenges and priorities
  • Maintain at all times strict confidentiality of information relating to any sensitive information
  • Communicate information effectively using the correct channels;
  • Ensure familiarisation and adherence with Swan Family's policies and procedures at all times
  • Meet obligations in respect of Health and Safety, primarily not putting self and others at risk of harm
  • Carry out responsibilities effectively, accurately, promptly and in a wellorganised way
  • Observe and work to the Swan Family's Core Values
  • Dispose of confidential paperwork appropriately using secure methods
  • To uphold Swan Family's core values, including treat all with respect. Swan Family operate as an antibullying organisation. Any abuse of this policy will be dealt with by disciplinary action, up to and including dismissal.

Principal Duties

  • Working in partnership with Cafcass and Sub contractors
  • Identify and assign new referrals to the closest centre or subcontractor
  • Monitor due dates for reports and ensure they are submitted for approval in a timely manner
  • Ensure data monitoring documents are updated and any issues identified are flagged with management
  • Ensuring that all cases are allocated
  • Work in partnership with other Swan Centres in regard to Cafcass cases
  • Attending meetings with management and taking accurate minutes when necessary.
  • The general 'housekeeping' of files, ensuring relevant documents are available and updating them when necessary.
  • Sourcing information that can promote and support service delivery.
  • Attend other centres within Swan where required.
  • Flag any safeguarding concerns immediately to the relevant person.

Performance Measurement

  • Meeting or exceeding deadlines and timeframes set for tasks and projects.
  • Meeting or exceeding agreed Key Performance Indicators for specific projects, to be agreed prior to the project commencement date
  • The jobholder's commitment to, and success in, their Personal Development Plan
  • Improvement in the quality and content of service provided
  • Ability to cope with periods of high workload and prioritise tasks
  • Contribution to the overall team effort
  • Achievement of goals indicated in monthly performance reviews
  • Achievement of all areas of minimum performance standards

Salary:
£10.94 per hour


Schedule:

  • Monday to Friday

Application question(s):

  • To be considered for this role you must have a level 3 or equivalent in Childcare. Can you confirm that you have this.

Work Location:
In person
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