Supporter Care Advisor - London, United Kingdom - WaterAid

WaterAid

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job description

Supporter Care Advisor

Contract:
Permanent, Full-time, 35 hours per week

Salary:
£25,393 - £26,663 with excellent benefits

Location:
London, United Kingdom,

About WaterAid:

Want to use your skills in supporter care to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?

We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.

Join WaterAid as Supporter Care Advisor to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.

About the Team:

The Supporter Care Team sits within the Supporter Operations and Experience Team in the Mass Engagement Department.

Through building rapport and loyalty with current and potential supporters, the Supporter Care Team aims to help WaterAid achieve our ambitious fundraising and engagement targets and contribute to our overall global strategy.

We deliver exceptional supporter experience and champion this across the organisation.

About the Role:

In this role, you will be the first point of contact to engage, inspire and motivate people to be part of our vital work for the long term.

You'll also:

Help with donations and enquiries, and resolve complaints
Make outbound calls to thank those supporting our work, and to support their fundraising
Send personalised thank you letters
Update supporter details in line with compliance requirements

About You:

Proven experience of excellent customer/supporter service skills
Strong written and verbal communication skills
Excellent telephone manner with the ability to build rapport on the phone and to engage with supporters
Good working knowledge of MS office, especially Word, Excel and Outlook
Excellent organisational skills and the ability to prioritise own workload effectively in order to maintain high service level standards and efficiency.
Selfmotivated with the ability to take initiative
Attention to detail with the ability to quality check own work
Proactive problemsolving abilities
Ability to deal confidently and effectively with people from different backgrounds using most appropriate types of medium
A positive and proactive approach with a 'cando' attitude, great team player
Ability to take ownership and responsibility for own areas of work within the team

Closing date:
Applications will close at
23:59 on 24th March 2024. Availability for interview is required week commencing 2nd April interviews will be online via Teams.

Our Benefits:

36 days' holiday (including 8 Bank Holidays)
Option to buy an extra 5 days annual leave
We offer a generous pension plan with employer contribution of up to 10%
Wide range of flexible and agileworking arrangement
Season Ticket Loan
Free annual eye tests
Pay as You Give charitable giving scheme
Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
Sabbaticals
Volunteer Day

Our Commitment

Our People Promise:

We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere.

WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have.

We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work.

We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities:

Safeguarding:

We are also committed to protecting everyone we come into contact with.

We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation.

Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.