Hotel Receptionist Front of House - Tarporley, United Kingdom - Willington Hall Hotel

Description

Hotel Receptionist Front of House
We are looking for a Hotel receptionist to join our team at Willington Hall Hotel, Tarporley.
Are you a warm and approachable person who prioritises customer service? If so, we'd love to hear from you

This is a full time role that offers a mixture of hours and flexibility, including early shifts from pm and late shifts from 2.30pm - 11pm or 3pm pm.

This is on a rota basis and includes weekends.

The ability to provide excellent customer service in a busy environment, make quick decisions under pressure and be versatile while delivering a high level of customer service alongside good interpersonal and communication skills; a warm enthusiastic personality is essential.

Your role will be hands-on as part of the team, for many of our guests you will be the first and last point of contact in the hotel so you must be passionate about amazing customer service, operationally working with your colleagues to ensure that our customers' needs are met and their expectations exceeded.

It doesn't matter if they're first time visitors or returning guests, you'll charm them from the initial welcome to the "farewell" with your impeccable standards of service.

You'll strive to know what someone needs before they even know it themselves, leaving them impressed, reassured, and most importantly, feeling at home.

Excellent organizational, IT and administrative skills with a knowledge of Hotel systems alongside an enthusiasm for hospitality are a must in this customer facing role.

Accuracy and attention to detail alongside excellent written and verbal English.

Previous experience in Reception and customer facing roles preferred.

• Most of all, you'll have a friendly, welcoming and genuine manner
• You'll be passionate about making our guests feel at home, and will develop a thorough knowledge of our of hotel products and services
• You'll feel comfortable in a fastpaced, busy environment
• You'll ideally have previous experience in a similar environment and role, but this is not essential
• You'll be excellent at building a rapport with new and returning guests
• You'll take pride in your appearance, as the face of Willington Hall

Independent 12 bedroom country house hotel venue located near Tarporley and just 7 miles from Chester. An array of event spaces, capable of accommodating 20 to 180 guests, for weddings, celebrations, and events. The hotel boasts a variety of indoor and outdoor spaces for restaurant, private dining, weddings, and events.

The ability to provide excellent customer service in a busy environment, make quick decisions under pressure and be versatile while delivering a high level of customer service alongside good interpersonal and communication skills; a warm enthusiastic personality is essential.

Your role will be hands-on as part of the team, for many of our guests you will be the first and last point of contact in the hotel so you must be passionate about amazing customer service, operationally working with your colleagues to ensure that our customers' needs are met and their expectations exceeded.

Excellent organizational, IT and administrative skills with a knowledge of Hotel systems alongside an enthusiasm for hospitality are a must in this customer facing role.

Accuracy and attention to detail alongside excellent written and verbal English.

Previous experience in Reception and customer facing roles preferred.

Own transport or a reliable lift essential.


Job Types:
Full-time, Permanent


Salary:
£17,000.00-£22,000.00 per year


Benefits:

• Discounted or free food
• Onsite parking

Schedule:

• 10 hour shift
• 8 hour shift

Supplemental pay types:

• Tips

COVID-19 considerations:
all Covid secure industry standards


Work Location:
One location


Reference ID:

RFH