Customer Service - Liverpool, United Kingdom - Blue Arrow Ltd

Blue Arrow Ltd

Verified Company

Liverpool, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

ROLE IS OFFICE BASED - LIVERPOOL CITY CENTRE

Enjoy personalised engagement with your customers?
Experience in being able to articulate information to callers regard an array of services.
Looking for a role that will stretch you.
Looking for an OFFICE BASED role in an environment you can feel part of the team.

Our offices are based in Liverpool city centre.

We are looking for a customer focused individual who can provide evidence of previous experience in inbound and outbound calls involving providing supporting and informative help to callers or people interested in our services.

We provide communication across a variety of contact channels including in the following:

Inbound and outbound telephone calls,

- live chat

You will have used the platforms above and be efficient at utilising all platforms to ensure we create a welcoming and informative services to our clients and customers.

You will be managing communication with people interested and asking for details about the Duke of Edinburgh scheme.

The Duke of Edinburgh's Award helps young people build life-long belief in themselves, supporting them to take on their own challenges, follow their aspirations and stretches them to be the best they can.

We are a registered Charity therefore calls will come from customers, clients, or charity partners.

You will be asked questions regarding the scheme, services or general enquires which will require a timely response and accurate information imparted to the end user.

All calls will be dealt with in a friendly and welcoming manner.

Your role will involve in depth communication - the calls will range from easy navigation to identifying complex and specialist queries.

Some calls will require escalation once you have deduced all the information you need to understand what the query can't be managed by you.

You will be a friendly person, enjoy talking to people and be passionate about working in an office daily and interacting with a team.

The role

To be the first point of contact for customer calls, providing an excellent level of customer service, understanding the caller query and managing this
Positively answering customer calls in relation to a broad number of queries in an efficient and effective manner providing the highest level of customer service by aiming to meet the needs of our customers at the first point of contact.
Identify opportunities to further extend/develop the customer /client relationships.
Maintain a good understanding of DOE products and services including key features and benefits ensure all Customer Complaints are recorded in line with the Group Complaint Handling Policy and where possible resolved at first touch, delivering a fair outcome for the customer.
Resolve complaints or escalate immediately. Proactively look to raise ideas to eliminate the root cause of complaints improving the experience for our customers.

The role is complex but very rewarding. We offer full and in-depth training.

The Process