Customer Service Specialist - Stoke-on-Trent, United Kingdom - Zopa Limited

Zopa Limited

Verified Company

Stoke-on-Trent, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Hello, we're Zopa Embeded Finance (ZEF) part of the Zopa Group.
Early in 2023 Zopa Bank acquired Divide Buy, a market leading BNPL platform.

Now part of Zopa Group, we're creating BNPL 2.0, the offering will combine technology and fintech innovation to enable instant decisions and fully integrated consumer journeys with consumer protection, credit checks and safeguards of a regulated bank.

ZEF are on a stepchange growth trajectory. Alongside our bestinclass POS tech solution we have the scale, trust, and marketleading credit capabilities of one of the UK's top consumer lenders. We are uniquely positioned in the market with rapid growth and bold ambitions for the next three years where this role will be pivotal in spearheading our growth.

Join us as we embark on this new chapter, harnessing the strengths of both Zopa and ZEF to create cutting-edge financial solutions that truly benefit our customers.

At DivideBuy, we work together to provide high quality support to our customers within the financial industry based on responsible lending.

Our Customer Service Agents are the ambassadors of our business, as the first point of contact.

Our agents are always ready and willing to assist with queries and embrace a varied role within this fast paced, energetic, and thriving department.

You will work 5 days per week, totalling 37.5 hours.

Shifts:

Monday - Thursday: Early shift 8 am to 4:30 pm & Late shift 11:30 am - 8 pm

Friday: Early shift 8 am to 2 pm & Late shift 1 pm to 8 pm

Please note that you will be required to work one weekend a month:
Saturday: 8 am to 4:30 pm

Sunday: 9 am to 4:30 pm

If you work on the weekend, you will receive days off during the week.

***
A day in the life:

Investigating customer queries
Order administration such as order placement, amendments
Updating customer's accounts
Willingness to provide an excellent customer journey
Support to the wider business
Identifying and escalating any issues
Compliance with industry standards

About you:

A strong and empathic communicator, offering customers a seamless service
Organised with the ability to manage various chats online
Proficient in Microsoft Office / Teams
A team player
Polite and Professional
You will have good interpersonal skills with the confidence to approach others of all levels within the business
Positive cando attitude and willing to support the business where required

The ZEF offices are based on Stoke on Trent with teams working in a hybrid manner.

The employee benefits at ZEF include: