Customer Services Advisor - Newcastle-under-Lyme, United Kingdom - Nuffield Health

Nuffield Health
Nuffield Health
Verified Company
Newcastle-under-Lyme, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

HEAD OFFICE
Customer Services Advisor
Customer Services Advisor

North Staffs Hospital | Permanent | Part Time

Salary - £21,333 per annum (pro rata)

15 hours per week

Our North Staffs Hospital currently have an opportunity for a Customer Services Advisor.

The opportunity


As our Customer Services Advisor you will:
Handle customer enquiries (both via telephone and website), supplying customers with information about the services offered at the hospital

To support the definition, development, communication and implementation of business development and marketing plans & activities (arrange consultant lead patient open events etc.)

Ensure all customer interaction is undertaken in a timely manor

Log enquiries on the Hospital CRM and oversee the customer journey

Provide customers with information regarding Hospital services and treatments ensuring all requirements/queries are dealt with effectively

The person


To succeed as a Customer Services Advisor, you will need:
Excellent customer service skills

Proven experience in customer service

Excellent written and verbal communication skills

Excellent interpersonal skills and a good level of IT literacy

Good organisational skills

Key information about the role.

Nuffield Health North Staffordshire Hospital

At the Nuffield Health North Staffordshire Hospital, we are recognised for our expert clinical care, expertise and friendly atmosphere. Our excellent teamwork and commitment to training has created an innovative clinical environment. Our purpose-build hospital has 39 bedrooms, 3 theatres and 1 minor treatment facility and busy outpatient department. We also provide physiotherapy, pathology, CT, MRI and diagnostic imaging services. We are conveniently located on Clayton Road, off the A519. We also provide free parking for staff.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind.

With everything from private healthcare to a cycle to work scheme, financial wellbeing support and more - at Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

It starts with you.
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