Nhs 111 Health Advisor - Worcester, United Kingdom - Practice Plus Group

Practice Plus Group

Verified Company

Worcester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

About The Role:

Ever wanted to play your part in an exciting service that really makes a difference to everyone's lives? As a
key member of our 111 team in
Worcester you'll be doing just that.

As the largest independent provider of NHS services,
Practice Plus Group is delivering a new model of
Integrated Urgent Care that reduces pressures on services and staff.

By bringing together NHS 111 call centres, clinical assessment and other urgent care services, we enable patients to access the right care, when they need it.

It's better for everyone.

This is your chance to train to be a
Health Advisor in our
111 call centre, handling calls from members of the public.

You'll learn how to use a state-of-the-art triage tool called NHS
Pathways to assess patients over the phone and direct them to the most appropriate care.

Although these are not emergency calls, you'll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required.

The extensive training equips you with valuable skills and includes assessments. The training is
full time, Monday - Friday, 9:00am-5:00pm (4 weeks duration),
commencing on Monday 24th July 2023.
You must attend every training day.

This is followed by a further eight weeks' support before you are signed off to work on your own.

Once you've completed your training, you can join the team on a
part time basis, on pre created
shift patterns to choose from.

However, please note that this is a
24/7, 365-days-a-year service and is particularly busy at weekends and weekday evenings - so you should expect to work at these times, plus some bank holidays, which may include Christmas.

About You:

What you will need:

GCSE/Functional Skills
English and Maths at Grade C (or equivalent) or above.
Excellent
listening and communication skills, ideally with IT and keyboard skills, plus some previous experience of working and communicating with the public.
A real
passion for helping other people, with the ability to learn all sorts of new skills and to thrive and
develop in a fun, friendly, wellsupported team.

What you will get:

-
Pay:

- £10.91 per hour
- daytime and during training (07:00-23:00)
- £14.03 per hour - weekends (18:00 Friday-07:00 Monday)

25 days' annual leave, increasing with service up to 28 days per year + bank holidays.
Great job
security,
flexibility over hours (whenever we can), and full support for
ongoing career progression into coaching, training and management roles.
Practice Plus Group benefits including
company pension scheme, life assurance, cycle to work scheme, retail discounts, and an
employee assistance programme for you and your family.
Integrated Urgent Care team benefits that range from Healthcare Hero Awards and recognition prizes to themed occasions, charity days,
a fantastic range of social events + the option of
overtime to boost your earnings.

About Us:

Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately.

Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country.

We're proud to be at the forefront of developing new and exciting ways to support the nation's health too, helping patients to maximise their wellbeing and live life to the full.

When you're part of the Practice Plus Group team, you don't just have a job. You have a career.

We work with you to help you grow in your role and take your career in the direction you want to go.

We'll help you be the best you can be.

We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits.

We also recognise the value of a healthy work-life balance - so we always try to be flexible, helping you fit your working life around your home life.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.