Automotive Customer Service Advisor - Sleaford, United Kingdom - CLEAR AUTOMOTIVE RECRUITMENT SOLUTIONS LIMITED

CLEAR AUTOMOTIVE RECRUITMENT SOLUTIONS LIMITED
CLEAR AUTOMOTIVE RECRUITMENT SOLUTIONS LIMITED
Verified Company
Sleaford, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Automotive Customer Service Advisor

Sleaford

£24,000 OTE £25,500
- _Large Accident Repair Group_
- _Permanent position, Monday to Friday _
- _Pension, 29 Days holiday annual leave, rising with service, sick pay, private Health and dental care vouchers, _
- _Awards academy_
- _A company that can offer lots of stability and progression_


_For more information call Rochelle on _


Clear Automotive is a specialist recruitment agency, working with Accident repair and automotive organisations across the UK, to fulfil their staffing requirements.


Bodyshop Administrator / Automotive Customer Service Advisor / A brand new opportunity for our accident repair client based in Sleaford has become available. If you are looking for a company which offers internal progression, recognition for hard work and a close-knit team, then this could be a great move for you.


Our client is growing at a great speed, and they have plenty of work to keep all their employees busy.

They are also winners of numerous prestigious awards.


As an Automotive Customer Service Advisor / Bodyshop Administrator your role will include:

  • Handle calls from customers who have their vehicle booked in for repair with the centre
  • Deal with all administration regarding all customer claims and documentation
  • Ensure customer awareness of all products and services available
  • Approach all customers and assist with requests, including requests regarding vehicle repairs
  • Move cars around the site
  • Prepare job packs
  • Ensure account customers have sufficient credit to enable all work advised to be carried out as agreed
  • Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Bodyshop Manager
  • Initiate job documentation and maintain customer records and followup systems
  • Follow correct procedure when issuing courtesy cars to customers, ensuring all paperwork is completed correctly and copies of customer's driving licence are obtained (when applicable)
  • Receive and register payments for work carried out and ensure that the correct company procedures are adopted for verification of payment, handling, transferring and depositing cash for the Paint & Body Centre (if applicable)
  • Undertake other tasks and responsibilities as requested by the Operations Managers

Experience Required:
Automotive Customer Service Advisor / Bodyshop Administrator

  • You must have an excellent customer focused service background
  • Ideally you will have worked in a Bodyshop / Accident repair centre or Dealership in a customer focused role
  • You will be excellent on the telephone
  • Multitasking is essential as this role is very busy and requires attention to detail
  • Ability to upsell to customers
If you would like to be considered for the Bodyshop Administrator /; Automotive Customer Service job position then please send your CV to Rochelle at Clear Automotive or call on

Clear Automotive Recruitment Solutions is a leading Automotive recruitment specialist covering all areas of the UK.
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