Parts Advisor - Enfield, United Kingdom - Clemence Rogers Recruitment
Description
Parts Advisor - Waltham Point - 28k Basic plus Bonus and OvertimeClemence Rogers are currently recruiting for a Parts Advisor to be based in Waltham Point
07:30 - 17:00
Saturdays on rota
Accountabilities
Receive all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering
Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control for Vehicle Off Road (V.O.R.) orders to be raised
To make up customer orders for despatch as required ensuring that they match customer order and that any shortages are highlighted, ensuring that all orders taken are fully completed, invoiced and despatched as scheduled and that the customer is kept fullyinformed of progress or of any problems
Ensure that the image and levels of customer service within the department is in line with company standards
Ensure that all customer complaints are dealt with both speedily and effectively, referring any unresolved problems to the job holders immediate supervisor
Ensure that within their area of operation all Company and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, fire, health and safety are adhered to
Handle all internal and external customers and suppliers with courtesy and ensure the brand experience is delivered to all contacts at all times
Adhere to Health & Safety Policies and Procedures at all times.
Knowledge, Skills & Experience required for the job
Basic working knowledge of Vehicle Technology
An appreciation of our customers, the environment in which they operate and the direct impact we can have on their business.
Ability to work under pressure and alone for extended periods
Stock control experience
To be able to work in an organised & methodical manner in a fast moving environment, ensuring that all daily tasks are completed.
To have questioning, listening & information gathering skills
To be able to modify your approach in specific circumstances to ensure a positive outcome
Ability to identify customers needs & propose appropriate solutions
Negotiation skills - gain agreement on proposed course of action
For more information call Michael at Clemence Rogers
More jobs from Clemence Rogers Recruitment
-
Purchase Ledger Clerk
Grimsby, United Kingdom - 2 weeks ago
-
Mig Welder
Ireland, United Kingdom - 2 weeks ago
-
Business Development Manager
Ireland, United Kingdom - 1 week ago
-
Maintenance Manager
Doncaster, United Kingdom - 3 days ago
-
Service Advisor
Derby, United Kingdom - 1 week ago
-
Heavy Machine Operative
Doncaster, United Kingdom - 1 week ago