Emergency Call Handler - Norwich, United Kingdom - Careline365

Careline365

Verified Company

Norwich, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the Appello Group and Careline 365

Careline365 is an award-winning company who provide a life-saving service across the United Kingdom and the Republic of Ireland, bringing peace of mind to people and their loved ones.

As part of the Appello Group, we are committed to transforming lives through technology enabled care services, blending the expertise in our monitoring centre with the latest digital technology being created by ourselves and our partners. As the UK's largest telecare monitoring and digital equipment provider, we support over 300,000 vulnerable people in our communities to live safer, happier, and more enriched lives.

Our journey of supporting housing, health and social care dates back to 24th June 1988 when we took our first emergency call from our Head Office in New Milton, Hampshire.

With a team of just five employees, we were pioneers for emergency monitoring within the housing sector. Over the next decade our business grew considerably as did our team.

The Appello Group now consists of many brands, including, Appello and Careline365, all are equally pivotal in our continued growth and commitment to improving the safety and wellbeing of our communities.

Today, we operate from multiple locations across the UK, with offices in Hampshire, Wiltshire, and Norfolk, and a team of remote workers all over the UK.

Position:

Job Title:
Emergency Call Handler

Hours:
Nights 22:00 - 06:00 - shifts between 22-30 hours average per week

Shift pattern:
on a two week rotation, please see example below

Salary:
£11.44
starting rate with the opportunity to increase with KPI's
- opportunity to earn overtime

Regular Overtime available
**_Onboarding bonus of up to £1000 _
t's & c's apply

Location:
OFFICE BASED- Bowthorpe, Norwich,UK

Start Date : 11th September 2023

About rewards and benefits:

Aviva Pension Scheme
Free eye tests through Specsavers
Free tickets to the Executive company box at Norwich City Football Club
Increasing holiday allowance with each year of service
Paid Duvet Days after a successful probation period
Generous staff discount when you buy products from Zatu website or in their shop

- £50 Zatu voucher on your birthday after completing probation

Employee referral bonus
Further education/qualification contributions
Health assured EAP service for workplace wellbeing
Bike to work scheme and cycle storage
Free onsite parking

You need to be able to commit to 3 weeks of Full Time Training, Monday - Friday 09:00 - 17:30

Example Shift pattern:2 week rotation

Night Shift - 22:00 - 06:00

Week 1:
Monday

Wednesday

Thursday

Saturday

Sunday

Week 2:
Monday

Thursday

Friday

Upload your CV
Register and complete the online assessmentsRegister Here

About the role:

We are looking for compassionate and hardworking Emergency Call Handler to join our Alarm Response Centre covering our night shift.

This position is a crucial role at Careline365and you will be working as a key representative for a business that helps thousands of people each year.

The heart of the Emergency Call Handler role is to arrange help for our vulnerable clients when they need us the most.

This may be anything from providing reassurance to a lonely client, to arranging an ambulance for someone feeling unwell.

Calls can vary considerably, with the majority of activations consisting of test calls or accidental presses.

We also liaise with Doctors and the relatives/friends of our clients who are listed on their profiles, and notify next-of-kin of any emergency callout made.

When call volumes are lower, there are also administration tasks available, consisting of proactive database maintenance.

The main responsibilities for this role include:

Entering new customer details onto our Call Handling database
Answering emergency calls, assessing the situation and responding accordingly in a calm and efficient manner
Ensuring test calls are carried out effectively and efficiently
Ensuring new and existing customer details are up to date

Requirements:

About the person:

To flourish as an Emergency Call Handler, you must possess a genuine desire to help the community, be empathetic and attentive to our customer's needs.

The team offers a friendly and supportive working environment with excellent facilities, full training, and a positive environment.