Cash Collection Specialist - York, United Kingdom - Nestle

Nestle
Nestle
Verified Company
York, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Position Snapshot

Cash Collections Specialist
Nestle UK&I

Location - York

12 month FTC

Salary - £24,000 - £27,000 depending on experience, plus potential bonus scheme and other allowances.


This is a full-time role, and we are always open to discuss individual's flexible working needs so please speak to us during the recruitment process to understand what this could look like for you.


Position Summary


Here at Nestlé we have a fantastic opportunity for a focused individual to join the Customer Solutions Team based in our Nestle House York Office, with the opportunity to work from home part of the time (after initial training).

The role of the Cash Collection Specialist is to ensure that debts on managed accounts are collected in compliance with UK&I Terms and Conditions, using customer contact and business knowledge to ensure the collection of invalid claims.

To escalate all issues though appropriate channels and ensure the use of correct Global tools to execute tasks.

Problem solving and project work (management and driver) is a key part of this role.


Ensure the accuracy and timeliness of services delivered is in accordance with Service Level Agreements, adhering to Global Standard Practices.


A day in the life of a Collections Specialist
You will work with a friendly and supportive team providing accurate and timely service to our customers, working closely cross functionally with supply chain, sales, and IT, ensuring customer invoice queries are resolved, the key responsibilities will include:

  • Customer/account queries to support that sales ledger balances are clean on customer account.
  • Learn and deploy collection techniques for due and overdue balances on customer account, maximising On Time Payment for all Customers.
  • Notify Billing to Collections Leads of debt risks to ensuring mitigating actions are taken.
  • Respond to incoming collection concerns from the customer and internal stakeholders.
  • Focus on Customer Service, ensuring good communication levels to identify and support resolving problems on customers' accounts, which could ultimately impact Sales and Working Capital of the business.

What will make you successful?

  • Strong numerical and analytical skills with a good attention to detail.
  • Having excellent systems knowledge including advanced Excel functionality and ideally possessing SAP experience although this isn't essential.
  • Previous experience in Collections would be desirable but not essential.

What you need to know


What can we offer in return? Great benefits you'd expect from a business the size of Nestlé - in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus bank holidays plus flex leave, pension scheme and a real focus on personal development and growth.


The closing date for this role is 28/02/2023
**Right to work in the UK
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