Bereavement Officer - Nuneaton, United Kingdom - George Eliot Hospital NHS Trust

George Eliot Hospital NHS Trust

Verified Company

Nuneaton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title-Bereavement Officer

Hours per week-37.50

Perm/Fixed Term-Permanent

Salary-£22,816 - £24,336 per annum

Closing Date-24th February 2024

Interview Date

An exciting new opportunity has arisen for a Bereavement Officer to join the Bereavement Team based at George Eliot NHS Trust. We are looking for an enthusiastic individual with previous experience (where possible) within Bereavement Services, Funeral Directors, or similar role.

We are seeking to appoint a compassionate and motivated individual to join our small but busy team.

You will need a confident telephone manner, excellent organisational skills, and a compassionate and empathetic manner for dealing with grieving families at a sensitive time following the death of a patient.

The role involves overseeing the completion of cremation papers and general office duties, including entering patient data on the digital software programme (Eden), therefore clerical and IT experience is essential.

A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.

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MAIN DUTIES AND RESPONSIBILITIES

As a team Member you will act as a main point of contact and offer the support required for Bereaved relatives via telephone and advise on the processes in place and provide reception service for the Bereavement Centre for patients, relatives and hospital staff.

To act as the intermediary between Bereaved Families and Clinicians to resolve the concerns raised and arrange telephone calls or meeting.

Oversee the completion of cremation forms and ensure full completion (as to the Standard required by the Crematorium).

To enter and maintain all deaths onto the Bereavement Centre Database and update accordingly.

To contact G.P surgeries were possible, ensuring they are aware of their patient's death.

Track notes to the Bereavement Centre in accordance with the GEH policy.

To arrange contract funerals, including preparing paperwork and liaising with Relatives, Funeral Directors, Chaplaincy and Mortician.

To liaise with other hospitals when babies and children are taken to other hospitals for specialist post mortem, overseeing the correct completion of the appropriate paperwork needed.

To arrange transport with the hospital contract funeral director for babies to be moved in a respectful sensitive manner.

To arrange Chapel of Rest viewings of adults and babies during office hours in consultation with the mortician. Meet with family members and escort to the Chapel of Rest.

Here at George Eliot our vision to ' excel at patient care' takes centre stage.

An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do.

Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:

E ffective Open Communication

e x cellence and safety in everything we do

C hallenge but support

E xpect respect and dignity

L ocal health that inspires confidence

Benefits:

On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.

As a team Member you will act as a main point of contact and offer the support required for Bereaved relatives via telephone and advise on the processes in place.

Maintain confidentiality of information relating to patients.

Have knowledge of appropriate agencies to refer on those needing a higher degree of support and counselling.

To be a main point of contact for Healthcare Professionals, HM Coroner's Office, Registry Office and Funeral Directors.

To provide reception service for the Bereavement Centre for patients relatives and hospital staff.

Ensure that the Medical Notes filing system within Bereavement is adhered to.

To act as the intermediary between Bereaved Families and Clinicians to resolve the concerns raised and arrange telephone calls or meeting.

View patients medical records to ensure that the most relevant Doctor makes himself/herself available to complete the necessary paperwork required during the timeframes given.

To check notes and to identify clinical conditions listed within the Centre and speak with Doctor / Medical Examiner on whether the case requires further input by the Coroner.

Induct all new medical staff requested to Bereavement talk though what is required of them and the paperwork needed to be completed, Answer any queries they may have.

Oversee the completion of cremation forms and ensure full completion (as to the Standard required by the Crematorium).

To ensure a list is provided to the Medical Examiner of Doctors and Nurses who have cared