Head of Collections - Leeds, United Kingdom - GEMS - BP UK SUPPLY

Description

Requisition ID:
Location: Leeds, GB, LS12 1BE
Exciting Opportunity: Head of Collections and Recoveries in Leeds**
About Engie
ENGIE is a global leader in low-carbon energy supply and services.

We have been active in the UK energy market for over 20 years, and our investments in energy infrastructure are focused on energy storage and renewable energy (solar, wind, biogas), whilst supplying energy to organisations of all sizes.

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet, and we are looking for people who are committed to help turn our vision into reality.

About the role
ENGIE are recruiting for a
Head of Collections and Recoveries based in Leeds. This is a hybrid role, working full time Monday to Friday (2 days in our Leeds office). On offer is a competitive salary, bonus and benefits package.

The post holder will provide direction, operational management and continual development for the Collection & Recoveries teams whilst also managing performance of our external servicing partners.

Key Accountabilities:

• Responsibility for resourcing, overall management, direction and development of the Collection & Recoveries teams, including I&C Collections, SME Collections and Recoveries.
• To provide tender responses in relation to Collection & Recoveries and to be involved in customer presentations as part of the tender.
• To assist with the management of the printing outsourcing contract, relationship and SLAs, ensuring the timely delivery of Collection & Recoveries comms
• Assisting in proposition development to drive product and service innovation.
• To ensure Collection & Recoveries systems and processes are maintained and developed in line with current commercial and industry policies.
• To work with Marketing to provide proactive communication to customers and internal stakeholders in relation to any Collection & Recoveries changes or errors.
• To proactively develop and monitor operational Key Performance Indicators (KPIs), daytoday progress and significant issues, including regulatory/industry changes, communicating appropriately to the Retail Operations Director and other managers.
• Implement industry and regulatory changes relating to Collection & Recoveries.
• Ensure effective communication and robust interfaces between the Collection & Recoveries teams and other teams / departments.
• Manage the Collection & Recoveries process

Knowledge and skills

• Working knowledge of gas and electricity industry processes across SME, and I&C.
• Understanding of Collection & Recoveries processes and interdependencies between Billing / Collection & Recoveries and interfacing departments.
• Strong understanding of customer needs and behaviour, with the ability to refine processes to maximise customer engagement and experience.
• Awareness of regulatory/industry requirements.
• Strong communicator and negotiator with positive influencing and interpersonal skills
• Able to work flexibly and effectively in a fast paced, highly pressurised environment and encourage others to follow lead
• A problem solver with the ability to anticipate risks and assess rewards, making informed judgements of the course of action.
• Advanced user Microsoft Office, confident at analysing data and interpreting key trends.
• Budget management.
• Highly numerate and awareness of cost recovery.
• Proven ability to organise and produce accurate work to tight deadlines.
• Effective risk management skills.
• Ability to manage competing priorities with challenging deadlines

Experience

• Previous senior management experience in the Energy industry.
• Previous experience in a similar role.
• Experience of dealing with senior internal and external stakeholders
• Experience of management of external service providers

Flexible Working

We understand the importance of work-life balance and recognise that everyone is striving to find the perfect one between work and home life.

That's why we offer a hybrid working model that combines the convenience of remote work with the benefits of collaborating in a professional office environment.

You'll have the flexibility to work from home part of the time, allowing you to optimise your productivity while enjoying a comfortable work setup.

Bonus Programme
We reward your hard work and dedication with a competitive bonus programme that recognises and values your contributions. Your efforts are appreciated and directly reflected in your financial rewards.


Life Assurance
We prioritise your peace of mind by offering life assurance coverage. You can feel confident knowing that your loved ones will be protected in the event of the unexpected.


Income Protection
Your financial security matters to us.

Our income protection benefits ensure that you have a safety net in place, providing a valuable source of income if you're unable to work due to illness or injury.

**Employer Pension C