Customer Service Assistant - Guildford, United Kingdom - Ontrak Recruitment

Ontrak Recruitment

Verified Company

Guildford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Assistant Required - Immediate Starts Available

Ontrak Recruitment & Training are currently seeking committed and outgoing applicants to join our valued and long-standing clients on the Railways.

Competitive rates of pay and a great opportunity to kick start your career within the railway.

Job Role:
Customer Service Assistant

Locations:
Guildford Station (GU1 4UT)

Shift times:
Saturday and/or Sunday (Must be able to get to there for start time and home after finish time, you must be flexible for either shift)

07:0015:50
15:0023:30

Pay rate:
£10.42 per hour

What makes working for Ontrak so good?
We pay for your training You will receive customer service training, provided by experienced railway trainers.

You will also have a dedicated member of our staff to work closely with you throughout your career with us.

What does a Customer Service Assistant do?

Provide an impeccable customer service experience to customers and passengers on the railway.
Being vigilant and visible to all customers and other members of staff
Assisting customers with the usage of lifts and luggage
Communicate effectively with other staff and passengers in the interests of safety and customer service using information systems as supplied.
Report any antisocial behaviour with little disruption to other passengers as per the Railway Bylaws.
Must be confident in approaching passengers and helping with travel queries
Always bringing and outgoing and positive attitude to the station
Must be able to problem solve
Constantly proactive during the day helping where needed
Walking around the station being visible at all times to the passengers
Paying attention to detail
Making sure there are no passengers showing clear signs of distress
Reporting any suspicious behaviour to the correct members of staff
Ensuring a body camera is worn at all times whilst on shift to make sure any situations are recorded

Essential Requirements

You must hold valid ID to work in the UK and have a full national insurance number.
You will be required to pass a drug and alcohol screening
You must be available to work on an immediate basis
You must be outgoing, confident and be able to make station announcements

ALL OUR ROLES ARE BASED WORKING IN A RAILWAY ENVIRONMENT, THESE ARE CLASSED AS 'SAFETY CRITICAL' THEREFORE YOU MUST BE COMFORTABLE AND ABLE TO DO SO.

Job Types:
Part-time, Temporary contract

Salary:
£10.42 per hour

Benefits: