Customer Service Practitioner Apprenticeship - Hitchin, United Kingdom - LMP Group

LMP Group

Verified Company

Hitchin, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Customer Service Practitioner Apprenticeship position at Propeller Studios Ltd
Propeller Studios Limited is a SaaS business based in Hitchin Hertfordshire. Established in 2001, it has provided business operations and document management software for 20+ profitable years. Our software products and apps are especially well utilised within the construction sector to drive efficiency and productivity. As we continue to grow, we are seeking a passionate and results-driven Customer Success Manager to join our team.

As a Customer Success Apprentice, you will play a vital role in ensuring our customers' needs are met and exceeded.

You'll work closely with our experienced Customer Success team to develop the skills and knowledge necessary to provide top-tier support and guidance to our valued clients.

This is an entry-level position ideal for individuals looking to kickstart their career in customer success within a Saas Business.

Apprenticeship overview:

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Salary:£6.40 an hour, _Automatic pay increase after one year on programme for 19+ year-olds_
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Working week: Monday to Friday 9am - 5:30pm
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Total hours per week: 37.5 hours a week

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Expected duration:15 months

Level 2 Customer Service Practitioner Apprenticeship standard qualification

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Location: Alexander House, 40a Willbury Way, Hitchin, Hertfordshire, SG4 0AP

Key Responsibilities:

Assist in onboarding new customers, providing product demonstrations, and guiding them through the setup process.
Collaborate with crossfunctional teams such as Sales, Product Development, and Marketing to advocate for customer needs and drive product improvements.
Proactively identify opportunities to enhance customer satisfaction and loyalty through personalized support and strategic guidance.
Contribute to the development of educational resources, tutorials, and other materials to empower customers to maximize the value of our products or services.

Qualifications:

A passion for delivering exceptional customer service and building meaningful relationships.
Excellent communication skills, both written and verbal.
Strong problemsolving abilities and a proactive approach to addressing customer needs.
Ability to work effectively both independently and as part of a team.
High level of attention to detail and organizational skills.
Prior experience in customer service or a related field is a plus but not required.

Specific vacancy requirements:

Assist in onboarding new customers, providing product demonstrations, and guiding them through the setup process.
Collaborate with crossfunctional teams such as Sales, Product Development, and Marketing to advocate for customer needs and drive product improvements.
Proactively identify opportunities to enhance customer satisfaction and loyalty through personalized support and strategic guidance.
Contribute to the development of educational resources, tutorials, and other materials to empower customers to maximize the value of our products or services.

What training will the apprentice take and what qualification will the apprentice get at the end?
Level 2 Customer Service Practitioner Apprenticeship standard qualification

**What is the expected career progression after this apprenticeship?