Private Patient Pathway Coordinator - London, United Kingdom - Guy's and St Thomas' NHS Foundation Trust

Guy's and St Thomas' NHS Foundation Trust

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

An exciting opportunity has arisen within Assisted Conception Unit (ACU) for a full time Private Patient's Pathway Coordinator to join our busy administrative team.

This is an exciting and challenging role within the administrative team in which the post holder would have an opportunity to make a direct positive impact on patient experience within the Trust.

The Private Patient Pathway Coordinator will provide outstanding customer service to patients and consultants, helping to ensure a smooth and seamless patient journey.

They will work closely with the private patient and clinical teams

The ACU offers a full range of fertility services including IVF/ICSI/Pre-Implantation Genetic Testing and Fertility Preservation. The service offers NHS, Self Funded, and Personalised Private Care.

The post holder must be IT literate and have the ability to navigate trust IT systems as well as monitor the utilisation of outpatient clinics.

The role requires the ability to liaise with all disciplines of staff i.e. Directorate Managers, Consultants, Nurses and administrative colleagues.

The post holder will be required to support and guide private patients along all administrative aspects of their pathway through the hospital.

They will develop and maintain strong relationships with clinical teams, secretarial teams, insurance companies and embassies to ensure the specific needs of their patients are met.

Applicant will provide professional, welcoming and high quality customer service for patients whether that is at reception, on the phone, in writing, web access, text messages or any other new technology.